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Customer Service Representative

2 months ago

Marysville, Washington, United States Bass Pro Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Relations Associate to join our team at Bass Pro Shops. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for all customers, and promoting our products and services.

Key Responsibilities
  • Provide prompt and friendly service to all customers, responding to their needs and resolving any issues in a professional and courteous manner.
  • Handle customer returns and exchanges, processing refunds and exchanges in a timely and efficient manner.
  • Operate a cash register, handling customer transactions and maintaining accurate cash handling procedures.
  • Maintain a clean and organized store environment, adhering to company standards and policies.
  • Participate in visual merchandising and inventory management, ensuring that products are displayed and stocked in a visually appealing and accessible manner.
  • Support sales floor initiatives, promoting products and services to customers and driving sales growth.
  • Collaborate with colleagues to achieve sales goals and provide exceptional customer service.
Requirements
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced retail environment, providing excellent customer service and meeting sales goals.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Basic math skills and accuracy with handling cash and operating a cash register.
  • Ability to stand for long periods, lift up to 20 pounds, and move quickly and efficiently around the store.
What We Offer
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Discounts on retail merchandise and services.
  • Flexible scheduling and a fun, dynamic work environment.

Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.