Post Shipment Service Operations Specialist

4 days ago


Chicago, Illinois, United States Powell Industries Full time

About Us

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Powell Industries is a 75+ year old company that prides itself on its talented employees. As a leading manufacturer, we hire experienced and knowledgeable applicants to ensure our products meet customer specifications.

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Job Description:

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We are seeking a Post Shipment Service Operations Specialist to join our team. This role will be responsible for the planning and execution of warranty work, repairs, carryover work, and job completions that occur after shipment.

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Key Responsibilities:

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  • ">
  • Coordinate product returns and warranty claims">
  • Coordinate supplier recall and safety notices">
  • Maintain and provide warranty reporting to QA/QC">
  • Provide first line support and help for both internal and external customer enquiries">
  • Field and manage customer calls">
  • Develop cost effective solutions">
  • Triage customer issues and determine root cause">
  • Coordinate internal & external support as required">
  • Maintain and develop excellent working relationships with company agents and customers">
  • Responsible for achieving high level of customer satisfaction">
  • Effectively utilize communication methods and collaboration tools">
  • Ensure appropriate records / databases / systems are maintained">
  • Produce & maintain archive information as required">
  • Prioritization, control and coordination of work">
  • Develop design solutions, modify drawings and coordinate internal execution for field fit up issues">
  • Support design and drawing creation for aftermarket sales when required">
  • Site visits in support of post shipment service activities and investigations">
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Requirements:

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To be successful in this role, you will need:

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  • ">
  • A mechanical or electrical technical degree (minimum associate's degree, bachelor's degree preferred)">
  • Fluency in Autodesk Navis Works and Autodesk Design Review, with working knowledge of 3D layout and design">
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Benefits:

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We offer comprehensive health insurance, 401k savings, annual bonus potential, flexible work hours, generous paid time off, professional development opportunities, company-sponsored wellness programs, and a collaborative work environment.

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Estimated Salary Range: $70,000 - $100,000 per year

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Note: The estimated salary range is based on industry standards and may vary depending on location and experience.



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