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Overnight Guest Services Attendant

2 months ago

Ontario, California, United States Element Ontario Airport Full time

Job Overview:

The Night Housekeeping Attendant is responsible for ensuring the cleanliness and aesthetic appeal of the hotel's public spaces during overnight hours. Duties may include deep cleaning designated areas, setting up and maintaining complimentary lobby services such as coffee and evening concierge events, preparing meeting rooms, delivering requested items to guest rooms, and operating the shuttle van as needed.

Key Qualifications:

  • High School diploma or equivalent; experience in hospitality or a related field is preferred.
  • Ability to communicate information and ideas effectively.
  • Quick and accurate decision-making skills.
  • Ability to perform well under pressure.
  • Strong listening skills to understand and address concerns from guests and colleagues.

Primary Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Maintain consistent attendance in line with company standards and scheduling needs.
  • Uphold high standards of personal appearance and grooming, including wearing the designated uniform and name tag.
  • Adhere to all company policies and regulations to promote safe and efficient hotel operations.
  • Provide turndown service for assigned guest accommodations.
  • Refresh and clean guest rooms as required.
  • Restock necessary supplies in guest rooms during each shift.
  • Complete all pre-cleaning tasks, including preparing guest and cleaning supplies for housekeeping carts.
  • Remove trash and soiled linens from guest rooms.
  • Ensure all hallways, public areas, and storage closets are clean and tidy.
  • Report maintenance issues promptly to the Housekeeping Supervisor or Manager.
  • Handle lost and found items according to established procedures.
  • Follow all guidelines set forth by the Housekeeping Manager.
  • Perform additional duties as assigned.

Company Overview:
Element Hotels is dedicated to promoting a sense of well-being through a nature-inspired environment. Our thoughtfully designed spaces maximize efficiency and sustainability, allowing guests to feel connected and balanced during their stay. Enjoy our complimentary Rise breakfast, featuring healthy options to start your day right.

Benefits:
Full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Life Insurance and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Programs.
  • 401k Retirement Savings Plan.

Compensation:
Minimum: USD $16.00/Hr.
Mid: USD $19.21/Hr.
Maximum: USD $23.06/Hr.