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Account Associate

2 months ago

New York, New York, United States Third Bridge Full time
Job Title: Account Associate

Third Bridge is a market-leading investment research firm that provides integrated solutions for the world's top investors and business leaders. We are seeking an Account Associate to join our Client Engagement team, which plays a crucial role in driving the growth of our business by managing and enhancing our existing client accounts.

Job Summary

The Account Associate will work in tandem with the Account Manager, focusing on day-to-day engagement with end users while ensuring full alignment with the overall account strategy. This role is responsible for fostering strong relationships with clients, ensuring high levels of user satisfaction, and facilitating the effective use of our products and services.

Key Responsibilities
  • Partner with the Account Manager to align engagement efforts to maximize revenue and work to achieve renewal objectives.
  • Identify approaches that address the client's challenges by leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention.
  • Identify areas of opportunity and work closely with all parties to expand the client relationship.
  • Conduct regular retention and risk analysis of client book of business that provides insights into performance and key client engagement metrics.
  • Identify root causes of client issues and suggest the best possible solutions to ensure issues can be eliminated.
  • Be the voice of the client, and organize, analyze, and share market feedback with the product and marketing organizations to assist in future roadmap features and product development.
  • Build, develop, and manage relationships with client users and key stakeholders within your region, ensuring they are successful in the utilization of their Third Bridge subscription; resulting in client satisfaction, retention, and growth.
  • Introduce TB services and capabilities to new client users to ensure fast adoption and product stickiness from the outset of a client's Third bridge relationship.
  • Consistently communicate and demonstrate value to end users, key stakeholders, and decision-makers across and in accordance with the client lifecycle.
  • Advocate internally for your clients, particularly for feature improvements that meaningfully solve for repeat use cases.
Requirements
  • 2+ years of professional Sales/Account Management experience or equivalent client-facing experience.
  • Previous exposure to management of a sales/renewal cycle, negotiation of renewals/sales, and knowledge of cross-sale processes is highly desirable.
What We Offer

Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We offer a competitive salary, benefits, and a comprehensive onboarding and training program. We also provide a Personal Development Allowance to the value of $1150 per year, which can be used for any learning programmes you feel would be beneficial for you.

We focus on your health and wellbeing, offering a variety of insurance plans, health coverage, mental health subscription, and in-office perks. Your future and family is important to us, so we offer 401K matching, people development allowance, life insurance, long term disability policy, employee assistance program, dependent care FSA, and pet insurance.

We also prioritize work-life balance, offering 2 annual volunteer days, 2 personal days, summer Fridays, and work from anywhere policy. And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme.