Data Center Operations Technician I

6 days ago

Portland, Oregon, United States Flexential Full time
Job Summary

The Data Center Operations Technician I is a critical role within Flexential, responsible for providing exceptional support to our customers and internal resources. This position requires a strong understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting and management applications.

Key Responsibilities
  • Provide timely resolution and/or escalation of facility and customer issues.
  • Maintain a professional attitude and conduct while performing data center duties.
  • Troubleshoot and document technical issues using Flexential's ticketing system.
  • Follow Flexential's Support and Data Center policies, processes, and procedures.
  • Provide local access and escort for vendors and carriers.
  • Perform remote hands work for internal and external customers.
  • Assist and/or complete physical and logical installations of Flexential services.
  • Maintain cleanliness of the data center and surrounding supporting areas.
  • Perform facilities rounds and escalate pertinent information.
  • Process all in and out-bound shipping/receiving for customer and Flexential deliveries.
  • Operate and manage badge access security systems.
  • Assist the Critical Infrastructure Manager as needed.
  • Work with local management to maintain cabling and general usage item inventory levels.
Requirements
  • Possess a passion for providing exceptional customer experiences.
  • Have a strong understanding of Windows and Microsoft operating systems.
  • Be a self-starter and motivated individual.
  • Exhibit excellent verbal and written communication skills.
  • Demonstrate strong attention to detail, making and keeping commitments, and meeting deadlines.
  • Prefer 1 year of experience working within an IT support environment.
  • Hold an AA, BS, or High School Diploma.
  • Network+, Security+, and/or CCNA certifications are desired.
  • Microsoft MCP or MCSA certifications are preferred.
Benefits
  • Medical, Telehealth, Dental, and Vision benefits.
  • 401(k) plan.
  • Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA).
  • Life and AD&D insurance.
  • Short-term and long-term disability insurance.
  • Flex Paid Time Off (PTO).
  • Leave of Absence.
  • Employee Assistance Program.
  • Wellness Program.
  • Rewards and Recognition Program.
Physical Requirements
  • Ability to climb ladders and work aloft.
  • Ability to work in cold temperature environments.
  • Ability to maneuver pallet jacks and lift heavy objects.
  • Ability to pull and install cabling.

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