Service Delivery Manager
6 days ago
Estimated Salary: $80,000 - $105,000 per year
About the RoleWe are seeking a seasoned Service Delivery Manager to drive operational excellence and deliver exceptional results at DIGI America. As a critical member of the operations team, you will lead the planning, execution, and delivery of services that meet or exceed customer expectations.
Main Responsibilities:
- Service Delivery:
- Develop and implement service delivery strategies to meet customer needs and expectations.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Monitor and analyze service performance metrics to identify areas for improvement.
- Build and maintain strong relationships with key vendors to ensure alignment with company goals and service standards.
- Negotiate contracts and agreements to secure favorable terms and conditions.
- Act as a liaison between operations and customers to ensure consistent communication and satisfaction.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Identify areas for process improvement within service delivery and implement changes to enhance efficiency.
- Analyze data and metrics to inform business decisions and drive operational excellence.
- Prepare detailed reports for senior management, outlining service performance and making recommendations for improvement.
- Provide insights and recommendations to inform business decisions and drive growth.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5+ years of experience in service delivery management, preferably in the food retail or industrial equipment industry.
- Strong leadership and team management skills, with the ability to motivate and inspire others.
- Proven track record of delivering exceptional results and driving operational excellence.
- Excellent problem-solving skills and a proactive approach to addressing challenges.
- Strong analytical skills with proficiency in data analysis tools and software.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships internally and externally.
About DIGI America
DIGI America is a leader in innovative solutions for food retail and industrial markets. We pride ourselves on delivering cutting-edge technology, exceptional service, and a collaborative work environment that drives success for our customers and employees alike.
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