Service Delivery Manager

6 days ago


Somerset, United States DIGI America, Inc. Full time
Service Delivery Manager

Estimated Salary: $80,000 - $105,000 per year

About the Role

We are seeking a seasoned Service Delivery Manager to drive operational excellence and deliver exceptional results at DIGI America. As a critical member of the operations team, you will lead the planning, execution, and delivery of services that meet or exceed customer expectations.

Main Responsibilities:

  1. Service Delivery:
  • Develop and implement service delivery strategies to meet customer needs and expectations.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Monitor and analyze service performance metrics to identify areas for improvement.
Vendor Management:
  • Build and maintain strong relationships with key vendors to ensure alignment with company goals and service standards.
  • Negotiate contracts and agreements to secure favorable terms and conditions.
Customer Relations:
  • Act as a liaison between operations and customers to ensure consistent communication and satisfaction.
  • Respond to customer inquiries and resolve issues promptly and professionally.
Process Improvement:
  • Identify areas for process improvement within service delivery and implement changes to enhance efficiency.
  • Analyze data and metrics to inform business decisions and drive operational excellence.
Reporting and Analysis:
  • Prepare detailed reports for senior management, outlining service performance and making recommendations for improvement.
  • Provide insights and recommendations to inform business decisions and drive growth.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in service delivery management, preferably in the food retail or industrial equipment industry.
  • Strong leadership and team management skills, with the ability to motivate and inspire others.
  • Proven track record of delivering exceptional results and driving operational excellence.
  • Excellent problem-solving skills and a proactive approach to addressing challenges.
  • Strong analytical skills with proficiency in data analysis tools and software.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships internally and externally.

About DIGI America

DIGI America is a leader in innovative solutions for food retail and industrial markets. We pride ourselves on delivering cutting-edge technology, exceptional service, and a collaborative work environment that drives success for our customers and employees alike.



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