IT Support Specialist

6 days ago


Albertville, Alabama, United States Progress Rail Full time
Job Summary

We are seeking a highly skilled IT Support Analyst to join our team at Progress Rail. As a key member of our IT department, you will be responsible for providing day-to-day support for our Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other software applications.

Key Responsibilities
  • Provide daily support for enterprise applications, including TMS, ERP systems, and other software applications.
  • Work with internal and external customers to develop test case scenarios for functional enhancements.
  • Responsible for system upgrades, availability, and support, and act as a point of contact for vendors.
  • Provide remote and onsite customer training, ranging from individuals to large groups.
  • Engage and interact with users to troubleshoot and resolve system issues.
  • Perform code deployments to systems, apply and test vendor patches and upgrades, and perform server maintenance with limited business impact.
  • Collaborate with leaders to convert business requirements into technical specifications.
  • Adhere to SOX and IT policies and procedures in performing job duties.
Requirements
  • Bachelor's degree in an IT-related field, such as CIS, MIS, or related technology field.
  • 2+ years of experience in IT with position-relevant skills.
  • Technical support experience in the assigned area of responsibility, dependent on position.
  • Preferred skills/certifications dependent on specific assignment may include MCITP equivalent, SharePoint, K2 Cloud, or ERP proficiency.
  • Knowledge of how to monitor and understand SQL Server Reporting Systems.
  • Experience with Segregation of Duties and SOX Controls.
  • Proficient with Microsoft Office, especially Excel.
  • Highly self-motivated and directed, with keen attention to detail, sense of urgency.
  • Proven organizational skills with project management experience.
  • Ability to operate calmly in a fast-paced and ever-changing technology environment.
  • Ability to manage multiple tasks at once and prioritize accordingly.
  • Well-developed analytical and problem-solving skills.
  • Excellent customer service and communication skills.
  • Passion for researching and implementing new technologies.
Benefits

Progress Rail offers a competitive salary, 401(k) plan with up to 6% company match, medical/dental/vision/life/disability insurance, and other benefits.


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