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Senior Aesthetic Services Manager

2 weeks ago

Scottsdale, Arizona, United States Ideal Image Development Corporation Full time
Company Overview
Ideal Image Development Corporation is a leading medical aesthetics brand in North America. Our mission is to provide personalized and premium services that deliver real results and empower individuals through their self-care journey.

The Clinic Manager role is a key position in our organization, responsible for delivering the Ideal Image Brand Experience to all internal and external customers. This includes planning, directing, and role-modeling day-to-day service delivery, operations, staffing, and commissioned-sales performance of a clinic location through exemplary communication and leadership skills.

Responsibilities
  • Manage and drive sales, key initiatives, and develop strategies to retain clients, improve service, and increase profitability.
  • Lead a selling culture within the clinic by building customer loyalty and fostering long-term relationships.
  • Conduct consultations ensuring partnership with Medical Professionals to create care plans that meet the goals of our clients.
  • Deliver sales performance that meets or exceeds clinic targets and act as a coach/trainer for sales with your clinic team.
  • Manage clinic service revenue, employee productivity, payroll, and daily clinic operations.
  • Utilize CRM to market to new and return customers and create recurring customer outreach campaigns.
  • Bolster marketing and sales efforts by utilizing Ideal Image national brand standards to partner with local organizations and vendors.
  • Collaborate with Sales Center Managers to drive clinic goals, lead generation, and client experience.

Clinic Operations & Performance
  • Manage local clinic performance through ownership of P&L results through Key Performance Indicators by coaching performance behaviors.
  • Conduct daily huddles to drive achievement of sales goals, including an overview of consultations and treatments for the day, goals for the day, scheduling optimization, etc.
  • Maintain balance in making local decisions for all clinic operational objectives to deliver the highest level of service, schedule efficiency, safety of treatment efficacy, and client experience.
  • Develop a deep understanding of all services, treatment options, and products to create custom care plans for clients, resulting in expert knowledge to help create lasting impressions and world-class client experiences.
  • Ensure clinic facilities meet Ideal brand standards and create a welcoming environment for clients and associates.
  • Handle all client concerns in a professional and prompt manner, abiding by policies and procedures. Serve as a point of escalation and facilitate conflict resolution when needed.

Leading, Coaching & Developing Talent
  • Coach, develop, and mentor associate performance in partnership with your direct supervisor and the People Team with a reward and recognition approach.
  • Develop and implement retention strategies to manage associate turnover, engagement, and productivity.
  • Foster an environment of continuous education while supporting company-driven educational/training initiatives.
  • Ensure education programs are completed successfully and promptly.
  • Collaborate with Talent Acquisition to forecast staffing needs and attract top talent to give our clients the best experience.
  • Responsible for ensuring local compliance with all legal regulations, company policies, codes of conduct, and medical protocols.
  • Own the interview and onboarding experience to ensure a smooth transition through time management to ensure training is organized and efficient.
  • Ensure each clinic associate is trained and understands confidentiality procedures and HIPAA regulations.
  • Create a One Team environment that aligns on Company goals and is a cohesive and high-performing team.
  • Lead by example and develop all in-clinic associates around the mutual goal to create world-class client experiences.