Customer Service Representative

1 week ago


Anchorage, Alaska, United States Hma INC Full time
About Hma INC

Hma INC is a leading health plan administrator dedicated to delivering exceptional customer service to our clients and members. We are committed to providing innovative solutions and personalized support to meet the unique needs of our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advocate. In this role, you will be responsible for providing exceptional service to our members, providers, and clients by responding to incoming phone calls and written inquiries. You will also be responsible for researching and resolving complex issues, advocating for our members, and maintaining accurate records.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Research and resolve complex issues related to eligibility, benefits, and claims
  • Advocate for our members by working with internal and external stakeholders to resolve issues and prevent reoccurrences
  • Maintain accurate records and documentation of customer interactions
  • Collaborate with team members to achieve customer satisfaction and resolve issues
Requirements
  • 1+ years of experience in a call center environment or healthcare industry
  • High school diploma or equivalent
  • Knowledge of medical, vision, and dental terminology preferred
  • Strong verbal and written communication skills
  • Ability to multitask and work in a fast-paced environment
What We Offer

We offer a comprehensive total rewards package, including competitive pay, annual incentive, medical, dental, and vision insurance, 401(k) retirement plan with match, generous PTO and holidays, and more. We are committed to supporting the growth and development of our employees and offer opportunities for professional growth and advancement.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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