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Guest Services Coordinator

2 months ago

Grapevine, Texas, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Event Operations Specialist to join our team at Marriott International, Inc. As a key member of our events team, you will be responsible for coordinating the operation of all special events and leisure experiences.

Key Responsibilities
  • Assist in coordinating the setup, execution, and teardown of special events and leisure experiences.
  • Monitor and maintain the status of event operations, including lighting, audio-visual, cleanliness, and system operation.
  • Follow through with training guidelines to support the direction of Special Events Managers and Assistant Managers.
  • Train and assist Special Events employees in their roles and responsibilities.
  • Learn and operate software systems used in events, including ticketing, retail, inventory, and space usage.
  • Resolve financial, inventory, and numeric discrepancies related to events.
Requirements
  • Follow all company policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to management.
  • Verify uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Working Conditions

This role requires standing, sitting, or walking for an extended period of time or for an entire work shift. The ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance is also required.

About Marriott International, Inc.

Marriott International, Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.