YMCA Membership Ambassador
7 days ago
The YMCA of Metropolitan Washington is a leading nonprofit organization committed to nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility.
Job Summary
We are seeking a highly motivated and customer-focused Membership Service Representative to join our team. As a key resource point for information regarding branch programs, activities, merchandise, and general communication needs, you will provide outstanding service to members, guests, staff, and the community at-large.
About the Job
The Membership Service Representative reports to the Membership Director and serves as the front desk liaison for members and guests. Key responsibilities include:
- Guest tours
- New membership sales
- Member renewals and cancellations
- Providing information by phone and in-person
- Facility access control
- Guest pass policy enforcement
- Program registration
- Easy to Enroll process
- Basic computer entry
Required Skills and Qualifications
To be successful in this role, you must possess initiative, enthusiasm, common sense/good judgment, strong customer service skills, and the ability to remain calm in stressful situations. Additionally, you should be detail-oriented, a multi-tasker with strong organizational skills, and able to maintain a clean and uncluttered front desk workspace.
Benefits
As a YMCA employee, you will enjoy great benefits and discounts from various partners, including employer-funded retirement plan, 403(b) savings plan, high-quality and affordable healthcare, free YMCA membership for employees and their dependents, paid time off/sick leave, and numerous professional development opportunities.
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