Retail Department Lead

3 weeks ago

Hamilton, Ohio, United States E&H Ace Hardware Group Full time
About E&H Ace Hardware Group

We are a trusted name in the industry since 1959, affiliated with Ace Hardware Corporation, recognized as America's premier hardware wholesaler. Our legacy of excellence is built on a customer-centric culture, where we go above and beyond to exceed customer expectations.

Job Title: Department Lead

As a Department Lead, you will have the opportunity to shape exceptional shopping experiences, build lasting relationships, and unleash your DIY expertise. You will be at the forefront, proactively assisting customers, solving their problems, and providing expert advice.

Responsibilities:
  • Customer Service: Embrace our culture of exceptional customer service, greeting each customer with warmth and enthusiasm. Proactively assist them throughout their shopping journey, ensuring their needs are met and problems are resolved.
  • Department Leadership: Take charge of your assigned department, setting an example for the team by maintaining a well-organized, clean, and visually appealing sales floor. From accurate inventory management to timely restocking, your attention to detail will ensure a seamless shopping experience.
  • Innovation and Collaboration: Share your merchandising ideas, cost control strategies, and sales insights with the Store Manager. Contribute to store meetings, actively participating in discussions to drive the store's success.
  • Store Operations: Embrace the responsibility of opening and/or closing the store, ensuring all tasks are completed efficiently. From cycle counting to inventory maintenance, you will be instrumental in protecting our physical assets and maintaining desirable stock levels.
Qualifications:
  • Passion for Service: Your dedication to providing excellent customer service and building relationships sets you apart. Your positive attitude and ability to work collaboratively with customers and associates will make you a valuable member of our team.
  • DIY Expertise: Harness your knowledge of DIY home improvement and share it with our customers. Your familiarity with products and store layout will empower customers to make informed decisions and tackle their projects with confidence.
  • Retail Experience: While formal retail experience is preferred, we welcome candidates with a drive to learn and a willingness to go the extra mile. Your adaptability, strong work ethic, and passion for our industry will pave the way for success.
  • Physical Stamina: Standing, walking, lifting (up to 50 lbs), and occasionally climbing ladders are all part of the job.

We offer a competitive pay range of $14 - $16 per hour and a work-life balance with most locations closing at 8pm. Must have flexible availability, including some evenings and weekends. Apply now and let your career with E&H Ace Hardware Group begin.

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