IT Support Specialist
2 weeks ago
Position Overview:
The Commonwealth of Pennsylvania is seeking a skilled IT Support Specialist to join our Services and Support Division. This role is ideal for individuals who excel in problem-solving and possess a strong foundation in information technology.
The selected candidate will be an integral part of the Help Desk Team, providing essential support to a vast organization that generates significant revenue through its retail operations.
The Help Desk serves as the primary point of contact for all service and support inquiries related to hardware, software, and procedural Point of Sale (POS) systems, ensuring efficient resolution of IT-related challenges.
This role involves delivering Call Center Support, adhering to established workflows, and addressing common technical issues.
Key Responsibilities:
The Help Desk supports a diverse client base, managing over 2,000 PCs, 1,200 POS systems, network printers, and various networking devices.
As part of a collaborative team within Information Technology Services (ITS), you will coordinate closely with other divisions and departmental offices to ensure compliance with procedural standards.
This position is focused on first-level technical support, utilizing established troubleshooting protocols and common resolutions.
Responsibilities also include fielding inquiries from the public and retail locations, meticulously logging all client interactions for effective tracking from initial contact to resolution, and escalating issues to higher support levels when necessary.
Enhance your career while addressing intriguing technical support challenges with our dedicated team.
Work Schedule and Additional Information:
Full-time position with standard hours from 9:00 AM to 5:00 PM, Monday through Friday, including a 30-minute lunch break.
Telework Opportunities:
There may be options for full-time telework, requiring only occasional office attendance as operational needs arise. A secure, high-speed internet connection is necessary for remote work.
Applicants unable to telework will have the option to report to the headquarters office.
Compensation:
Starting salary may be fixed in certain cases. Further communication regarding salary will be provided through official channels.
Qualifications:
Minimum experience includes one year as an IT Help Desk Technician or an associate degree in an IT-related field. Alternatively, two years of experience in IT support services, or a combination of relevant experience and training, is acceptable.
Legal Requirements:
Applicants must pass a background investigation. Specific felony convictions may disqualify candidates from employment.
Application Process:
All applications must be submitted by the designated closing date. Ensure that your application includes detailed information regarding your qualifications, as resumes and cover letters will not be reviewed.
Veterans' Preference:
Pennsylvania law provides employment preference for qualified veterans. For more information on veterans' employment preferences, please refer to the appropriate resources.
If accommodations are needed during the interview process due to a disability, please communicate your needs in advance.
Examination Information:
Completing the application serves as your examination for this position. Your score will be based on the information provided in your application.
Ensure that all information is accurate to avoid disqualification or a lower score.
The Commonwealth is an equal opportunity employer, committed to fostering a diverse workforce and does not discriminate based on various protected categories.
All qualified candidates are encouraged to apply.
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