IT Support Specialist

2 weeks ago


Harrisburg, Pennsylvania, United States Commonwealth of Pennsylvania Full time

Position Overview:


The Commonwealth of Pennsylvania is seeking a skilled IT Support Specialist to join our Services and Support Division. This role is ideal for individuals who excel in problem-solving and possess a strong foundation in information technology.

The selected candidate will be an integral part of the Help Desk Team, providing essential support to a vast organization that generates significant revenue through its retail operations.


The Help Desk serves as the primary point of contact for all service and support inquiries related to hardware, software, and procedural Point of Sale (POS) systems, ensuring efficient resolution of IT-related challenges.

This role involves delivering Call Center Support, adhering to established workflows, and addressing common technical issues.



Key Responsibilities:


The Help Desk supports a diverse client base, managing over 2,000 PCs, 1,200 POS systems, network printers, and various networking devices.

As part of a collaborative team within Information Technology Services (ITS), you will coordinate closely with other divisions and departmental offices to ensure compliance with procedural standards.


This position is focused on first-level technical support, utilizing established troubleshooting protocols and common resolutions.

Responsibilities also include fielding inquiries from the public and retail locations, meticulously logging all client interactions for effective tracking from initial contact to resolution, and escalating issues to higher support levels when necessary.

Enhance your career while addressing intriguing technical support challenges with our dedicated team.



Work Schedule and Additional Information:
Full-time position with standard hours from 9:00 AM to 5:00 PM, Monday through Friday, including a 30-minute lunch break.

Telework Opportunities:

There may be options for full-time telework, requiring only occasional office attendance as operational needs arise. A secure, high-speed internet connection is necessary for remote work.

Applicants unable to telework will have the option to report to the headquarters office.



Compensation:
Starting salary may be fixed in certain cases. Further communication regarding salary will be provided through official channels.

Qualifications:


Minimum experience includes one year as an IT Help Desk Technician or an associate degree in an IT-related field. Alternatively, two years of experience in IT support services, or a combination of relevant experience and training, is acceptable.


Legal Requirements:
Applicants must pass a background investigation. Specific felony convictions may disqualify candidates from employment.
Application Process:

All applications must be submitted by the designated closing date. Ensure that your application includes detailed information regarding your qualifications, as resumes and cover letters will not be reviewed.


Veterans' Preference:
Pennsylvania law provides employment preference for qualified veterans. For more information on veterans' employment preferences, please refer to the appropriate resources.


If accommodations are needed during the interview process due to a disability, please communicate your needs in advance.


Examination Information:
Completing the application serves as your examination for this position. Your score will be based on the information provided in your application.

Ensure that all information is accurate to avoid disqualification or a lower score.


The Commonwealth is an equal opportunity employer, committed to fostering a diverse workforce and does not discriminate based on various protected categories.

All qualified candidates are encouraged to apply.


  • IT Support Specialist

    2 weeks ago


    Harrisburg, Pennsylvania, United States Insight Global Full time

    Position: IT Support SpecialistLocation: On-siteContract Type: Contract to hireSalary: $24/hr to $27/hrCompensation may vary based on various factors, including skills, experience, and education. Benefits for this position will commence on the 31st day of employment and will include medical, dental, and vision insurance, as well as options for HSA, FSA, and...


  • Harrisburg, Pennsylvania, United States Healthcare Support Full time

    Job Title: Travel Nurse RN Dialysis SpecialistJob Summary: Healthcare Support is seeking a skilled Travel Nurse RN Dialysis Specialist to join our team.Job Responsibilities:Provide high-quality patient care in a dialysis setting.Collaborate with healthcare teams to develop and implement effective treatment plans.Conduct thorough assessments and evaluations...


  • Harrisburg, Pennsylvania, United States Smartwork IT Services Full time

    Job OverviewPosition Title: Pediatric Speech Language SpecialistEmployment Type: Full-timeLocation: Harrisburg, PAThe organization is in search of a committed pediatric Speech Language Specialist to provide essential services to school-aged children. This full-time role offers a fulfilling opportunity to significantly influence students' communication...

  • Registered Nurse

    11 hours ago


    Harrisburg, Pennsylvania, United States Healthcare Support Full time

    Job Summary:Healthcare Support is seeking a skilled Registered Nurse to join our team as a Dialysis Specialist. This is a contract position that requires a minimum of one year of chronic dialysis experience within the last two years.About the Role:Provide high-quality patient care in a dialysis settingCollaborate with healthcare teams to develop and...


  • Harrisburg, Pennsylvania, United States ARK Solutions, Inc. Full time

    Technical Support SpecialistOnsiteCompany: ARK Solutions, Inc.The Technical Support Specialist is responsible for providing assistance to users experiencing difficulties with business applications. This role involves handling incoming calls and inquiries, guiding users through login issues, password resets, and navigating software applications. When...


  • Harrisburg, Pennsylvania, United States Mindlance Full time

    100% Remote position Position Overview: A Technical Support Specialist is responsible for managing inquiries (calls, chats, requests) from employees and contractors regarding technical challenges faced in their daily operations. Support specialists will leverage their expertise and our team's knowledge repository to address and resolve issues reported by...


  • Harrisburg, Pennsylvania, United States ProMedica Senior Care Full time

    Position: Culinary Support SpecialistProMedica Senior Care is a dedicated, mission-driven organization focused on enhancing health and well-being across various communities. With a strong presence in multiple states, we pride ourselves on delivering exceptional care through our extensive network of facilities.Role Overview: As a Culinary Support Specialist,...


  • Harrisburg, Pennsylvania, United States ProMedica Senior Care Full time

    Culinary Support SpecialistProMedica Senior Care is a leading organization dedicated to enhancing health and well-being across various communities. Our mission-driven approach ensures that we provide exceptional care and services to our residents.Position OverviewAs a Culinary Support Specialist, you will play a vital role in assisting the Food Service...


  • Harrisburg, Pennsylvania, United States ProMedica Senior Care Full time

    Culinary Support SpecialistProMedica Senior Care is a prominent, mission-driven organization dedicated to enhancing health and well-being across various communities. With a commitment to quality care, we operate numerous facilities providing a wide range of services, including skilled nursing, assisted living, and rehabilitation.Position OverviewAs a...


  • Harrisburg, Pennsylvania, United States ATC Full time

    Position - Technical Support SpecialistLocation - Remote Work AvailableOverviewThis role involves a hybrid work schedule, where contractors will alternate between working onsite and remotely.Shifts are flexible, allowing for either an 8:00 AM to 4:30 PM or an 8:30 AM to 5:00 PM schedule, based on preference.Initial training will be conducted onsite, after...


  • Harrisburg, Pennsylvania, United States Connections Health Solutions Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Connections Health Solutions. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance and support to our staff and users.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of...


  • Harrisburg, Pennsylvania, United States rabbittransit Full time

    Location: Remote Pay: $16.75/hour, Weekly Pay Schedule: Monday-Friday 7:30am-4pm Our customer support division operates Monday through Friday from 7 AM to 7 PM and Saturdays from 8 AM to 4 PM. Every incoming call represents a chance to positively influence someone's experience. As a Customer Support Specialist at rabbittransit, your role extends beyond...


  • Harrisburg, Pennsylvania, United States Oak Wood Home Care Agency Full time

    Job OverviewAbout Oak Wood Home Care Agency: Become an integral part of our dedicated team as a Support Specialist for Seniors, committed to improving the lives of elderly individuals and those with disabilities. Your efforts will significantly enhance their daily experiences and overall well-being.Perks of Joining Us:Performance-based bonusesCompany...


  • Harrisburg, Pennsylvania, United States Company-wide Full time

    Job SummaryThe IT Support Specialist will provide technical assistance to company-wide personnel, ensuring the smooth operation of computer systems and networks. This role involves troubleshooting and resolving technical issues, installing and configuring hardware and software, and maintaining accurate documentation of IT procedures.Key...


  • Harrisburg, Pennsylvania, United States YWCA of Greater Harrisburg Full time

    Job OverviewThe YWCA of Greater Harrisburg is in search of a Childcare Support Specialist / Food Service Provider for our Pre-K Counts initiative.This role encompasses two primary responsibilities: As a Food Service Provider, you will be tasked with preparing healthy meals throughout the year for participants in our Child Development Center, while also...


  • Harrisburg, Pennsylvania, United States LYFE at Schaffner Youth Shelter (Leading Youth For Excellence) Full time

    Position OverviewLYFE at Schaffner Youth Shelter is in search of a Youth Support Specialist to become a vital part of our dedicated team. The main duty of the Youth Support Specialist is to deliver essential services to young clients and their families. This encompasses leading group activities, executing treatment plans, and fostering positive behaviors.Key...


  • Harrisburg, Pennsylvania, United States dream home care llc Full time

    Engaging Role in Compassionate CareWe are seeking a dedicated full-time Personal Support Specialist to contribute to our mission at Dream Home Care LLC. If you are committed to enhancing the quality of life for individuals and thrive in a nurturing atmosphere, this position may be ideal for you.Deliver personalized care and assistance to clients in...


  • Harrisburg, Pennsylvania, United States Abel Personnel Full time

    Job OverviewBecome a Part of Our Team as a Talent Acquisition Support Specialist at Abel PersonnelAre you driven by the desire to help individuals find their ideal job opportunities? Do you excel in a vibrant and fast-moving workplace? Abel Personnel is in search of a dedicated and motivated Talent Acquisition Support Specialist to enhance our team.About Our...


  • Harrisburg, Pennsylvania, United States HAMILTON HEALTH CENTER INC Full time

    Job SummaryHamilton Health Center Inc. is seeking a highly skilled and compassionate Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesPre-Visit Preparation: Review provider schedules and compile patient lists...


  • Harrisburg, Pennsylvania, United States Company-wide Full time

    Job SummaryThe Information Technology group at McCormick Taylor is seeking a skilled IT Support Specialist to maintain the company's computer hardware and networks. As a key member of our team, you will provide technical support to end users, troubleshoot and resolve issues, and ensure the smooth operation of technology throughout the company.Key...