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2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a key member of our branch team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a seamless rental experience.
Key Responsibilities- Provide high-level customer service by assisting customers with their rental needs, both in-person and over the phone.
- Manage incoming and outgoing calls, resolving customer inquiries and providing information and resolution.
- Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
- Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient processing.
- Effectively market the company while interacting with customers, promoting our services and products.
- Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
- May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Clean vehicle interiors and exteriors by hand or operating washing equipment as needed.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related conviction on driving record in the past 3 years.
