Team Supervisor

1 week ago


Richland Center, Wisconsin, United States Baskin Robbins Full time

If you thrive in a dynamic and interactive environment where you can showcase your talents and personality in various ways, taking on the role of Team Supervisor for a Baskin Robbins franchise offers an excellent opportunity for professional growth. Our crew is dedicated to enhancing our customers' experiences by delivering high-quality products, a friendly attitude, and a touch of humor. Teamwork and a shared commitment to providing outstanding service are fundamental among all staff members, from our franchise owner to our management team to our crew. If you are passionate about working with a successful group, we welcome you to be part of our lively and esteemed franchise.

Key Responsibilities of a Team Supervisor:

  • Promote Operational Excellence and Improve Customer Experience
  • Uphold store standards regarding safety, sanitation, and cleanliness during shifts
  • Respond to all customer inquiries swiftly and effectively
  • Gather and consider customer feedback, relaying pertinent information to the Store Manager
  • Create pathways and implement initiatives that encourage welcoming behaviors
  • Empower the team to meet customer needs and address any challenges
  • Overcome obstacles that hinder the delivery of welcoming behaviors during shifts
  • Model expected conduct and mentor the team on service standards

Developing Team Talent:

  • Ensure equitable and respectful treatment of all team members
  • Assist in onboarding new team members
  • Acknowledge team members for their contributions
  • Hold team members accountable for their performance and behavior during shifts
  • Provide guidance to team members to enhance their performance during shifts
  • Communicate shift goals and performance expectations to the team
  • Highlight staffing and performance concerns to the Store Manager
  • Effectively manage team operations through coordination and communication

Desired Qualifications:

  • Essential Skills:
  • Proven ability to communicate clearly in both spoken and written forms (English)
  • Competence in mathematical calculations and financial oversight
  • Previous experience in food service, retail, or supervisory roles


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