Team Supervisor
1 week ago
If you thrive in a dynamic and interactive environment where you can showcase your talents and personality in various ways, taking on the role of Team Supervisor for a Baskin Robbins franchise offers an excellent opportunity for professional growth. Our crew is dedicated to enhancing our customers' experiences by delivering high-quality products, a friendly attitude, and a touch of humor. Teamwork and a shared commitment to providing outstanding service are fundamental among all staff members, from our franchise owner to our management team to our crew. If you are passionate about working with a successful group, we welcome you to be part of our lively and esteemed franchise.
Key Responsibilities of a Team Supervisor:
- Promote Operational Excellence and Improve Customer Experience
- Uphold store standards regarding safety, sanitation, and cleanliness during shifts
- Respond to all customer inquiries swiftly and effectively
- Gather and consider customer feedback, relaying pertinent information to the Store Manager
- Create pathways and implement initiatives that encourage welcoming behaviors
- Empower the team to meet customer needs and address any challenges
- Overcome obstacles that hinder the delivery of welcoming behaviors during shifts
- Model expected conduct and mentor the team on service standards
Developing Team Talent:
- Ensure equitable and respectful treatment of all team members
- Assist in onboarding new team members
- Acknowledge team members for their contributions
- Hold team members accountable for their performance and behavior during shifts
- Provide guidance to team members to enhance their performance during shifts
- Communicate shift goals and performance expectations to the team
- Highlight staffing and performance concerns to the Store Manager
- Effectively manage team operations through coordination and communication
Desired Qualifications:
- Essential Skills:
- Proven ability to communicate clearly in both spoken and written forms (English)
- Competence in mathematical calculations and financial oversight
- Previous experience in food service, retail, or supervisory roles
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