Call Center Representative

1 week ago


Shepherdsville, Kentucky, United States Instant Aire LLC Full time
Responsibilities and Qualifications

The successful candidate will be responsible for coordinating service calls, scheduling technicians, and communicating with customers. To be considered, you should have previous experience in a call-taking or dispatching role, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Answer and prioritize incoming service calls.
  • Gather detailed information from customers.
  • Schedule and dispatch HVAC technicians.
  • Coordinate with field technicians.
  • Monitor job statuses and update customers.
  • Keep accurate records of calls and job status updates.

Qualifications

  • Previous experience in a call-taking, dispatching, or customer service role.
  • Strong communication skills, both verbal and written.
  • Ability to multi-task and manage time efficiently.
  • Comfortable using dispatch software and computer systems.
  • Strong problem-solving abilities and a sense of urgency.
  • Ability to stay calm under pressure and work in a team-oriented environment.
  • High school diploma or equivalent.

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