Call Center Representative
1 week ago
The successful candidate will be responsible for coordinating service calls, scheduling technicians, and communicating with customers. To be considered, you should have previous experience in a call-taking or dispatching role, strong communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities
- Answer and prioritize incoming service calls.
- Gather detailed information from customers.
- Schedule and dispatch HVAC technicians.
- Coordinate with field technicians.
- Monitor job statuses and update customers.
- Keep accurate records of calls and job status updates.
Qualifications
- Previous experience in a call-taking, dispatching, or customer service role.
- Strong communication skills, both verbal and written.
- Ability to multi-task and manage time efficiently.
- Comfortable using dispatch software and computer systems.
- Strong problem-solving abilities and a sense of urgency.
- Ability to stay calm under pressure and work in a team-oriented environment.
- High school diploma or equivalent.
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