Patient Enrollment Specialist

2 weeks ago


Shepherdsville, Kentucky, United States Virtual Employee Services (F) Full time
Job Title: Patient Enrollment Specialist

Estimated Salary: $16.00 / hour.

We are seeking a skilled Patient Enrollment Specialist to join our team at Virtual Employee Services (F). As a Patient Enrollment Specialist, you will play a vital role in supporting patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions.

Key Responsibilities:

  • Review and process patients' enrollment forms to the Patient Assistance Program (PAP)
  • Assist patients on the phone with PAP program enrollment by verifying pre-screening and qualifying tasks
  • Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process
  • Schedule treatments to be sent to the patient or patient's healthcare provider
  • Support inbound and outbound phone lines for the PAP program
  • Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations
  • Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer's PAP program
  • Prioritize workload to ensure patients' enrollments are processed within specified timeframe
  • Explain the PAP program and services to patients, authorized representatives, healthcare providers, and physician's office staff
  • Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates, and caregivers
  • Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices
  • Execute day-to-day operations specific to the assigned program(s)
  • Maintain patient confidentiality at all times

Required Education and Experience:

  • High school diploma or equivalent
  • One (1) year of work experience in a call center environment and customer service
  • Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers
  • Must have proven ability to provide consistently high-quality of service


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