Retail Operations Lead

3 days ago


Brooklyn, New York, United States Gap, Inc. Full time
About the Opportunity
The Retail Operations Lead at Gap, Inc. is a key role in supporting the management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise.

Key Responsibilities:
  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote customer loyalty by educating customers about our loyalty programs.
  • Serve as a role model to achieve priorities in store with the customer as the primary focus.
  • Seek out and engage with customers to drive sales and service using suggestive selling.
  • Enhance customer experience by using all omni channel offerings.
  • Taking action based upon direction from the Service Leader and collaborate effectively with employees.
  • Support Service Leader duties during non-peak hours.
  • Build and share expertise in an assigned specialized functional area.
  • Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed.

Requirements:
  • A current or previous retail employee with 6 or more months of experience.
  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
  • Able to demonstrate interest and initiative to develop skills and improve capabilities.
  • Passionate about retail and thrive in a fast-paced environment.
  • Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
  • Able to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology.
  • Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
  • Ability to travel as required.


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