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Customer Service Front End Leader

2 months ago

Green Bay, Wisconsin, United States Burlington Stores Full time

About Burlington: At Burlington, we value the diverse aspects of our community that enhance our workplace and society. We are committed to fostering an inclusive environment where every employee can thrive.

Position Overview: As a Customer Service Front End Leader, you will play a crucial role in the store's leadership team, collaborating closely with Store Management across various functions including Merchandising, Customer Service, Operations, and Human Resources. This position serves as a vital stepping-stone towards a management career within our growing organization.

Key Responsibilities:

  • Oversee all store operations and team members while acting as Manager on Duty.
  • Enhance sales performance through effective training, development, and coaching of your team.
  • Ensure a safe environment for both customers and staff by adhering to company policies.
  • Foster a culture of diversity, teamwork, and collaboration.
  • Address and resolve issues, making informed decisions to guarantee exceptional customer service.
  • Implement Asset Protection strategies to minimize loss.
  • Assist in the recruitment, interviewing, and onboarding processes for new team members.
  • Engage in weekly planning meetings to optimize workload.
  • Promote community engagement through company initiatives and partnerships.
  • Manage meal and break schedules while ensuring adherence to work schedules.

Qualifications:

  • A minimum of 1 year of supervisory experience in a retail environment.
  • Strong interpersonal skills complemented by a positive and engaging demeanor.
  • Willingness to work a full-time schedule, including evenings, weekends, and holidays as needed.
  • Capability to lift and handle merchandise weighing 40 lbs. or more, along with the ability to stand and walk for extended periods.

Compensation: Base Pay ranges from $14.55 to $16.55 per hour.