Dining Experience Manager

4 weeks ago


Pittsburgh, Pennsylvania, United States Ditka's Restaurant Group Full time
Job Overview

As a Dining Experience Manager at Ditka's Restaurant Group, you will be responsible for delivering exceptional service to our guests. This role requires a strong commitment to hospitality, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Manage guest dining experiences from seating to departure, ensuring a pleasant and memorable experience.
  • Ensure proper handling of company funds and compliance with federal, state, and local regulations.
  • Assist other servers and team members as needed, promoting a positive and collaborative work environment.
  • Participate in team service, maintaining a high level of professionalism and courtesy.
  • Develop a thorough understanding of food and drink offerings, including specials and promotions.
  • Engage in suggestive selling, providing guests with personalized recommendations and enhancing their dining experience.
  • Verify guest age and ensure responsible service of alcohol.
  • Conduct final checks, ensuring accuracy and quality of food and beverages.
  • Complete pre-shift, running shift, and post-shift set-up, prep, cleaning, and stocking as outlined.
  • Alert management to any guest concerns or issues, ensuring prompt resolution.
  • Maintain a clean and organized workspace, adhering to company standards.
  • Uphold safety and security standards, ensuring a secure environment for guests and staff.
Requirements
  • Minimum 2 years of experience as a food server in a full-service restaurant concept.
  • Food Safety and BASSET Certification.
  • Ability to demonstrate a focus on guest needs and preferences.
  • Proficiency in POS systems preferred.
  • Leadership experience in the restaurant industry preferred.


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