Customer Service Liaison

2 weeks ago


Hanover, Pennsylvania, United States L2 Brands Full time

About L2 Brands

Role Overview

The Customer Service Account Coordinator is a key member of the Customer Service team at L2 Brands. This role requires strong communication and interpersonal skills to build and maintain relationships with customers, sales executives, and internal teams.

Key Responsibilities
  • Order Management
    • Process orders for customers via phone, email, or fax, and input trade show orders as necessary.
    • Review and upgrade orders in queue daily to ensure timely processing, ensuring all orders meet company policies and brand standards.
  • Customer Support
    • Provide daily assistance to sales representatives regarding order inquiries and accessing information.
    • Handle customer complaints and concerns, processing credits and returns as needed.
  • Account Monitoring
    • Review queues daily to ensure timely delivery and follow through on orders as needed.
    • Notify customers and account executives regarding discontinued and out-of-stock items and anticipated availability.
Requirements
  • Education
    • High school diploma
  • Experience
    • Minimum 2 years customer service experience
  • Skills
    • Prior use of Microsoft Office with understanding of Word & Excel
Benefits
  • Competitive Salary
    • $45,000 - $60,000 per year, depending on experience
  • Benefits Package
    • 401(k) matching
    • Health insurance
    • Vision insurance
    • Dental insurance
    • Employee Assistance Program
    • Life insurance
    • Paid time off
Additional Information

This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m., with potential longer hours depending on workload. Travel may be required for trade shows or customer visits.



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