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Customer Service Representative

2 months ago

Valley Center, Kansas, United States Courtyard by Marriott Lincoln Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Courtyard by Marriott Lincoln. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front desk.

Key Responsibilities:

  • Greet and Serve Guests: Provide warm and welcoming greetings to all guests, ensuring their needs are met and exceeded.
  • Ensure Guest Safety and Security: Maintain a safe and secure environment for guests and colleagues, adhering to all hotel policies and procedures.
  • Process Guest Check-Ins/Check-Outs: Efficiently and accurately process guest arrivals and departures, handling all necessary paperwork and payments.
  • Provide Directions and Information: Offer helpful guidance and information to guests, ensuring they have a seamless and enjoyable stay.
  • Process Payments: Handle all payment types, including cash, credit cards, and other accepted forms of payment.

Requirements:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • Exceptional Customer Service Skills: A proven track record of delivering exceptional customer service, with a focus on meeting and exceeding guest expectations.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with guests, colleagues, and management.
  • Basic Computer Skills: Proficiency in basic computer skills, including Microsoft Office and other relevant software.
  • Availability and Flexibility: Ability to work a variable schedule, including evenings, weekends, and holidays.

About Us:

Courtyard by Marriott Lincoln is a premier hospitality organization dedicated to delivering exceptional guest experiences. We offer a competitive benefits package, opportunities for growth and advancement, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.