Customer Experience Specialist

6 days ago


Roswell, New Mexico, United States Jiffy Lube Full time
Job Overview

Jiffy Lube is a leading provider of automotive maintenance and repair services. We are currently seeking a Customer Experience Specialist to join our team in a key role that requires strong technical knowledge and excellent interpersonal skills. This is a unique opportunity to combine your passion for cars with your desire to deliver exceptional customer experiences.

About the Position

The ideal candidate for this position will have prior experience in customer service, preferably in an automotive setting. You will be responsible for interacting directly with customers in a professional and helpful manner, explaining the benefits of services and products, and answering customer inquiries. Your technical expertise will include operating point-of-sale computer systems, maintaining equipment and facilities, and performing routine maintenance tasks. The position requires a valid driver's license, good verbal communication skills, and basic proficiency in Open Office products.

Key Responsibilities

  • Deliver exceptional customer service by addressing customer inquiries and resolving issues in a professional and courteous manner.
  • Explain the benefits of services and products to customers, highlighting the value-added benefits and special promotions.
  • Operate point-of-sale computer systems, manage inventory, and maintain accurate records.
  • Perform routine maintenance tasks, including cleaning facilities, stocking shelves, and inflating tires.


Requirements

To be successful in this role, you must have excellent customer service skills, technical knowledge of automotive services, and the ability to communicate effectively with customers and colleagues. A valid driver's license, good verbal communication skills, and basic proficiency in Open Office products are also required. Prior experience in customer service or automotive repair is a plus.

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