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Technical Support Engineer
2 months ago
Join us in safeguarding our nation's interests through your technical expertise. Contribute to vital missions that enhance national security and global stability.
Position Summary:
As a key member of Blackspoke, you will play an essential role in ensuring operational efficiency and security. We are seeking a dedicated Desktop Engineer to provide support for our intelligence operations.
Key Responsibilities:
- Deliver comprehensive support for desktop systems, addressing hardware and software challenges.
- Oversee user accounts, permissions, and access management.
- Install, configure, and maintain desktop operating systems and applications.
- Respond to user inquiries and resolve tickets promptly and professionally.
- Conduct regular system maintenance and updates to optimize performance and security.
- Assist in the rollout of new technologies and software solutions.
- Document technical resolutions and maintain a knowledge base for recurring issues.
- Collaborate with IT teams to troubleshoot complex problems and enhance service delivery.
- Provide basic network support and troubleshooting.
- Facilitate user training sessions on new software or hardware as required.
Qualifications:
- Associate's degree in Information Technology or a related field, or equivalent experience.
- Minimum of 5 years in desktop support or a similar IT role.
- Proficient in Windows operating systems and Microsoft Office applications.
- Understanding of basic networking principles and troubleshooting techniques.
- Exceptional customer service skills with the ability to explain technical concepts to non-technical users.
- Security+ certification or the ability to obtain it within 90 days of employment.
- TS/SCI Clearance is mandatory with eligibility for CI Poly.
- Ability to manage multiple tasks effectively in a dynamic environment.
- Willingness to provide occasional after-hours support.
Preferred Skills:
- Experience with remote desktop support tools.
- Knowledge of Active Directory and Group Policy.
- Familiarity with IT service management platforms (e.g., ServiceNow).
- Basic scripting abilities (PowerShell, batch scripting, etc.).
- Experience in a governmental or intelligence community setting.
What We Offer:
- Engagement in high-impact projects that contribute to national security.
- A growth-oriented environment with ample opportunities for professional development.
- A collaborative team culture that prioritizes innovation and efficiency.
- A competitive benefits package that reflects our commitment to attracting and retaining top talent.
Note: This position requires U.S. Citizenship and an active security clearance.
Equal Opportunity Employer/Veterans/Disabled. Individuals with disabilities, including disabled veterans or veterans with service-connected disabilities, are encouraged to apply.This Organization Participates in E-Verify.