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Frontline Team Manager
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Engagement Coordinator. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience, driving customer loyalty, and leading high-performing teams.
Key Responsibilities:
- Develop and implement strategies to promote a highly satisfied customer experience
- Drive customer loyalty through programs and initiatives
- Address customer concerns and issues promptly and professionally
- Train and mentor frontline team members on policies and procedures
- Provide recognition and constructive feedback on team performance
- Maintain and monitor cash controls, including change funds
- Adhere to all labor laws and meal and break period policies
- Assign registers and coordinate breaks to ensure optimized coverage
- Audit and approve paperwork
- Maintain cleanliness, recovery, and organizational standards throughout the frontline
- Monitor frontline equipment and communicate issues to management
- Execute and adhere to company directives
- Maintain and uphold merchandising standards within the queue-line
- Adhere to all operational, merchandise, and loss prevention policies and procedures
- Ensure proper and timely handling of damages and mark-out-of-stock
- Promote a safe environment and report any safety hazards
Requirements:
- High school graduate or equivalent degree preferred
- Available to work flexible schedule, including evenings and weekends
- Able to work as a team member and provide direction to others
- Excellent interpersonal and customer service skills
- Able to lift heavy merchandise with or without reasonable accommodations
- Experience as a coordinator or previous retail/supervisory experience preferred
Benefits:
Sierra offers a comprehensive benefits package, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.
What We Offer:
At Sierra, we value our employees and offer a range of benefits to support their well-being and career growth. We are committed to creating a positive and inclusive work environment where everyone feels valued and empowered to succeed.
