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Trade Services Associate

2 months ago

Charlotte, North Carolina, United States Wells Fargo Full time

About this Role:

Wells Fargo is seeking a Trade Services Associate to join our US Trade Services Standby Letters of Credit Team within Commercial Banking Operations.

Key Responsibilities:

• Provide support in retaining existing clients and referring international banking issues within trade services

• Issue, advise, and direct collections in accordance with Trade Services standards

• Amend letters of credit and process documentation

• Identify opportunities for growth through client referrals

• Receive direction from leadership while developing an understanding of trade services, policies, and procedures

• Process complex letters of credit documentation

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Requirements:

• 6+ months of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Desirable Qualifications:

• Standby Letter of Credit and/or Demand Guarantee experience

• CDCS/CSDG certification

• Strong attention to detail and accuracy skills

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions

• Strong organizational, multi-tasking, and prioritizing skills

• Ability to work independently and in a team environment

• Ability to work in a fast-paced deadline-driven environment

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Fast and accurate keying skills

• Excellent verbal, written, and interpersonal communication skills

• Strong time management skills and ability to meet deadlines

• Strong analytical skills

• Outstanding problem-solving skills

• Knowledge and understanding of technology testing: unit, integration, and system testing

• Client service focus with the ability to listen to customer needs and recommend solutions

At Wells Fargo:

We value diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

We believe in building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture. Our employees are accountable for execution of all applicable risk programs, which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

We are an equal opportunity employer and welcome applications from all qualified candidates.