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Store Operations Manager

2 months ago

Bloomington, Indiana, United States Crumbl Cookies Full time
Job Overview

Crumbl Cookies presents a remarkable opportunity to become part of a rapidly expanding cookie enterprise in the United States. Joining Crumbl means more than just employment; it is a pathway to a prosperous career in the business sector, within a vibrant environment where your work holds significance and purpose. Our team members are not merely staff; they are integral to our culture and the foundation of our achievements.

As a Store Operations Manager, you will assume a pivotal role in the management of store operations. You must embody the mindset of a business owner. Our culture is built on a strong work ethic that embraces a balance of diligence and enjoyment, centered around collaboration, personal development, and a family-oriented atmosphere. Your responsibilities will encompass directing and overseeing all facets of the business, ensuring compliance with franchise standards, spearheading external sales and marketing efforts, managing budget allocations, formulating corporate policies, coordinating operational activities, recruiting, supervising, mentoring, and training personnel, managing operational expenses, delivering exceptional customer service, enhancing processes, engaging with suppliers, identifying business prospects, and monitoring financial performance.

Key Responsibilities:

  • Supervising daily operational activities
  • Participating in baking and other daily functions
  • Formulating and executing growth strategies
  • Training shift leaders and team members
  • Creating and overseeing budgets
  • Enhancing profitability
  • Recruiting and onboarding new team members
  • Assessing performance and productivity
  • Analyzing financial and accounting data
  • Researching and pinpointing growth opportunities
  • Generating reports and analyzing discrepancies
  • Managing inventory and ordering
  • Scheduling employee shifts
  • Implementing external sales and marketing initiatives

Qualifications:

  • At least 1 year of management experience in retail, food service, or related fields
  • Exceptional communication, interpersonal, leadership, coaching, and conflict resolution abilities
  • Strong commitment to customer service
  • Effective problem-solving capabilities
  • Highly organized with a keen attention to detail
  • Robust work ethic and proactive attitude
  • Good interpersonal skills
  • Proficient in computer usage
  • Willingness to work flexible shifts as needed

Preferred Qualifications:

  • Management experience in the restaurant or food service industry
  • Food Manager Certification
  • Familiarity with the Sysco Foods ordering process

Benefits:

  • Weekends off
  • Paid time off
  • Health and dental coverage
  • Quarterly bonuses

Type of Establishment:

  • Bakery
  • Fast casual dining
  • Quick service and fast food