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Bilingual Patient Intake Specialist
2 months ago
Position Summary:
At Desert Sage Health Centers, we pride ourselves on being more than just a healthcare provider; we are a community-focused organization that values every individual. Our commitment to a supportive and friendly environment sets us apart. We are seeking a dedicated full-time Bilingual Patient Registration team member who embodies our values of compassion and service.
About Us:
As a recognized Patient Centered Medical Home (PCMH), level two organization, we serve over 6,400 patients annually across multiple locations. Our mission is to provide high-quality, patient-centered care that emphasizes prevention and healthy living while reducing healthcare disparities.
Key Responsibilities:
- Welcome and assist all patients and visitors with a friendly demeanor.
- Identify the purpose of visits or calls and guide individuals to the appropriate areas.
- Conduct intake procedures, including explaining necessary forms.
- Update and confirm demographic information for existing patients, including contact details and insurance information.
- Register new patients efficiently.
- Ensure timely check-in for patients, monitoring wait times to maintain a positive experience.
- Participate in daily team meetings to discuss patient needs and scheduling.
- Assess appointment requests based on patient needs and established protocols.
- Maintain and update eligibility reports as needed.
- Facilitate the rescheduling of appointments and gather feedback on patient satisfaction.
- Stay informed about current scheduling standards and tools.
- Provide information about sliding scale discounts and eligibility for various services.
- Explain the 340B medication program to patients and ensure accurate information is maintained.
- Collect payments for services rendered during patient check-in.
- Direct medication refill requests to the appropriate clinical staff.
- Resolve issues related to patient records and insurance information as they arise.
- Balance cash drawers at the beginning and end of each day.
- Collaborate with Patient Accounts to address account-related concerns.
- Uphold patient confidentiality at all times.
- Maintain a clean and organized workspace and common areas.
- Demonstrate cultural competency and sensitivity in all interactions.
- Be available for occasional evening and weekend shifts as needed.
- Assist in training new staff members when necessary.
- Be willing to travel between different health center locations as required.
Qualifications:
- Bilingual in English and Spanish is mandatory.
- High school diploma or equivalent is required.
- Experience in a primary care setting is preferred.
- Excellent verbal communication skills with a courteous and empathetic approach.
- Proficient in using electronic health record systems and phone systems.
- Able to manage multiple tasks effectively in a fast-paced environment.
- At least one year of experience in a public-facing role is preferred.
- Ability to maintain confidentiality in accordance with privacy regulations.
- Sound judgment in handling clinical and behavioral health situations.
Benefits:
We offer a comprehensive benefits package that includes paid holidays, vacation, and health and dental insurance. Salary is commensurate with experience.
Desert Sage Health Centers is committed to providing equal employment opportunities and prohibits discrimination of any kind.