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Customer Service Specialist

2 months ago

Issaquah, Washington, United States Siemens Medical Solutions USA, Inc Full time
Customer Service Engineer

Are you passionate about delivering exceptional customer experiences and technical expertise? Do you thrive in a dynamic environment where no two days are the same? We're seeking a skilled Customer Service Engineer to join our global team at Siemens Healthineers.

About the Role

As a Customer Service Engineer, you will be responsible for building and sustaining strong partnerships with our customers through effective technical expertise and interpersonal skills. You will serve as the primary customer-facing technical representative, working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.

Key Responsibilities
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and optimum service delivery.
  • Work closely with clinical and sales partners to manage and grow the install base.
  • Troubleshoot and resolve hardware and software issues with ultrasound equipment, either remotely or on-site.
  • Manage installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.
  • Collaborate with the Regional Service Director to achieve individual goals and targets for the region.
  • Ensure all work and equipment adhere to state and federal regulatory requirements.
  • Submit documentation required to remain in compliance with serviceable repairs.
Requirements
  • Background in maintaining electronic equipment, either in or out of a healthcare environment.
  • Proficiency in MS Office software, including Word, PowerPoint, Excel, and Outlook.
  • Desire to work with our latest technology and learn about new software and hardware solutions.
  • Passion for delivering customer-centric solutions to customers.
  • Ability to work well without supervision, be a self-starter, and independently manage time/schedule.
  • Willingness to travel and flexibility for day-to-day work and required company training.
What We Offer

We offer a dynamic and flexible work environment with opportunities to grow personally and professionally. Our global team is passionate about pushing the boundaries of what's possible in healthcare to improve people's lives around the world.

As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We spark ideas that lead to positive impact and continued success.