Seasonal Retail Associate
6 hours ago
Neiman Marcus Group is a relationship-driven business that prioritizes love and connection in everything we do. Our legacy of innovation and culture of belonging guide our roadmap for revolutionizing luxury experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your RoleAs a Seasonal Retail Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Senior Manager, who will lead with a people-first mentality and ensure exceptional customer service.
Key Responsibilities- Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associates based on service needs.
- Serve in different areas of the store based on business needs.
- Process efficient Point of Sale transactions as needed.
- Efficiently and graciously handle escalated issues by connecting customers with a member of the management team.
- Demonstrate follow-up on customer requests, questions, and needs.
- Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with the Operations team and Managers on duty.
- Partner to support Fitting Room Experiences when needed.
- Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery.
- Minimum 1 year of experience in a customer-centric role(s) with proven ability to sell products and services.
- Familiar with and able to use retail and mobile technologies.
- Must be willing to work a flexible schedule based on business needs, which will include nights, weekends, and holidays.
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