Customer Service Representative

3 days ago


Joliet, Illinois, United States Cumberland Physical Therapy Full time
Company Overview

Cumberland Physical Therapy has been delivering clinical excellence for over 30 years, providing exceptional physical therapy services to the community. We are committed to treating each patient like family, using a warm and friendly approach.

Job Summary

This part-time Front Desk Administrator position is an excellent opportunity to join our cohesive team, contribute to the delivery of outstanding patient care, and develop your skills in a supportive environment.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive experience for patients and families
  • Process new therapy referrals, coordinate start of care, and verify insurance coverage
  • Assist in maintaining productivity, supporting therapy staff and administrators
  • Serve as liaison between non-therapy agency staff members and administrators
Compensation and Benefits

Hourly compensation: $12.00 - $14.00; 401K plan with 50% employer match up to 6% per check. Salary estimate: $25,000 - $28,800 per year (based on 16-24 hours/week).

Qualifications
  • High school graduate or equivalent; some college or healthcare technical school a plus
  • 1-2 years of experience in a front office environment
  • Previous healthcare experience ideal
  • Motivated team player, good work attitude, and proactive nature


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