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Financial Services Specialist
2 months ago
We are seeking a highly skilled Financial Services Specialist to join our team at Bank of Hope. As a key member of our operations team, you will be responsible for providing exceptional customer support and ensuring the smooth processing of financial transactions.
Key Responsibilities- Financial Transaction Processing: Process payments, reconcile general ledgers, and conduct account transaction research to ensure accurate and timely financial reporting.
- Customer Support: Provide level II customer support to employees and cardholders, responding to inquiries and conducting changes to accounts in a professional and courteous manner.
- Report Compilation and Log Updates: Compile and analyze financial reports, and update logs to ensure compliance with regulatory requirements.
- Application Data Entry and Underwriting Support: Enter application data and provide support to underwriting teams to ensure timely and accurate processing of financial applications.
- Delinquent Account Review and Collections: Review delinquent accounts, and conduct outbound and inbound call handling to resolve customer issues and collect outstanding balances.
- BSA/AML Requirements: Ensure compliance with Bank Secrecy Act and Anti-Money Laundering requirements, including Know Your Customer and Customer Identification Program procedures.
- Education: High School Diploma required; College Degree preferred.
- Experience: 0-5 years of experience in a financial institution; 1+ year of experience in a related field preferred.
- Language Skills: Fluent written and verbal English required; additional Korean language skills preferred.
- Computer/Software Skills: Intermediate Microsoft Outlook, Word, Excel, and PowerPoint skills required; familiarity with payment card account servicing and underwriting platforms preferred.
The salary range for this full-time position is $19.24 - $23.08 per hour, plus bonus and benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status, or any other basis protected by federal, state, or local law.
