Patient Access Specialist Emergency Department

3 days ago

IL United States Northwestern Memorial Healthcare Full time
Job Title: Patient Access Specialist Emergency Department

At Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Access Specialist in our Emergency Department, you will play a critical role in ensuring that our patients receive timely and efficient access to medical care.

Responsibilities:
  • Provide exceptional customer service to patients and their families, responding to their questions and concerns in a timely and professional manner.
  • Collect and verify patient demographic information, including insurance and financial data, to ensure accurate and efficient registration.
  • Utilize computer applications and online systems to verify insurance eligibility, check patient balances, and complete accurate handoff instructions.
  • Communicate effectively with patients, families, and healthcare teams to ensure seamless transitions and optimal patient outcomes.
  • Participate in quality improvement initiatives to enhance patient satisfaction, reduce wait times, and improve operational efficiency.
  • Collaborate with other departments and teams to ensure effective communication and coordination of patient care.
Requirements:
  • High school diploma or equivalent required; additional education preferred.
  • 2-3 years of customer service or medical office experience, with a focus on patient access and registration.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing and ability to type 40 wpm.
  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Preferred Qualifications:
  • Additional language skills, particularly in Spanish or other languages spoken by our patient population.
  • Healthcare finance and/or insurance experience, with knowledge of billing and coding practices.
  • Knowledge and experience in a healthcare setting, particularly in patient scheduling and registration.

We are an affirmative action/equal opportunity employer and do not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

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