Customer Service Representative

1 day ago


Seaside, Oregon, United States The Tides by the Sea Full time
Job Overview

The Tides by the Sea is seeking a skilled Front Desk Agent to provide exceptional service to our hotel guests. As a key member of our team, you will be responsible for ensuring a seamless check-in and check-out experience, while also providing assistance with room assignments, payment processing, and communication with housekeeping management.

Key Responsibilities
  • Provide professional service to all guests, ensuring a positive and welcoming experience
  • Concierge services, including making suggestions and arrangements as needed
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
Requirements
  • Friendly and outgoing personality
  • Excellent organization skills
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation


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