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Shift Manager

2 months ago

Ottawa, Ohio, United States Wendy's Full time
About Wendy's

We are a leading quick-service restaurant chain with over 5,000 locations worldwide. Our mission is to serve high-quality food and provide excellent customer service in a fast-paced environment.

Job Summary

We are seeking a motivated and experienced Shift Manager to join our team. As a Shift Manager, you will be responsible for leading a team of restaurant staff, ensuring excellent customer service, and maintaining a clean and safe work environment.

Responsibilities
  • Customer Service: Provide exceptional customer service by resolving complaints quickly and efficiently, and ensuring that customers have a positive experience.
  • Team Leadership: Lead and motivate a team of restaurant staff, providing feedback and coaching to ensure that they are meeting their goals and objectives.
  • Operations: Ensure that the restaurant is operating efficiently and effectively, including managing inventory, labor, and cash handling.
  • Communication: Communicate openly and honestly with the restaurant management team, providing regular updates on sales, customer feedback, and other important issues.
Requirements
  • Experience: Minimum of 2 years of experience in a quick-service or fast-casual restaurant environment.
  • Leadership: Proven leadership skills, with experience in managing a team and making decisions in a fast-paced environment.
  • Communication: Excellent communication skills, with the ability to effectively communicate with customers, staff, and management.
  • Availability: Availability to work a variety of shifts, including nights, weekends, and holidays.
What We Offer
  • Competitive Pay: Competitive hourly pay and opportunities for advancement.
  • Benefits: Medical, dental, and vision insurance, as well as short-term and long-term disability insurance.
  • Training: Ongoing training and development opportunities to help you succeed in your role.