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Audio Visual Support Specialist

2 months ago

Austin, Texas, United States American Cybersystems Full time

Job Summary

We are seeking an experienced Audio Visual Support Specialist to join our team at American Cybersystems. As an AV Technical Support Engineer, you will be responsible for providing technical support and maintenance for our video conferencing equipment and infrastructure.

Key Responsibilities

  • Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
  • Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
  • Basic understanding of networking and network protocols.
  • Working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
  • Troubleshoot and resolve video conferencing and event service incidents, including RMAs, and hardware/software issues.
  • Process service requests within the Video and Event Services area.
  • Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco Webex Meetings and Webinar, and other industry-standard meeting platforms.
  • Schedule, setup, and disconnect video conferences for internal and external meetings.
  • Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
  • Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
  • Conduct equipment audits including c-suite spaces.
  • Follow defined processes and ensure that the processes are adhered to by the team.
  • Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.

Requirements

  • Must be a self-starter with the ability to work independently and as part of a team.
  • Will be working second shift.

Benefits

  • Pay Range: $30 - $35 per hour
  • Benefits: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long-term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).