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Customer Service Ambassador

2 months ago

Crawford Georgia, United States Jordan Air Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Jordan Air. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for every interaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate effectively with customers to understand their needs and concerns.
  • Provide accurate and helpful information to customers regarding our products and services.
  • Identify and escalate complex issues to appropriate departments or supervisors for further assistance.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Maintain a comprehensive understanding of our products, services, and offerings.
  • Keep up-to-date with changes and updates to our products and services to provide accurate information to customers.
  • Record customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in our CRM system.

Requirements:

  • 2 years of customer service experience.
  • Strong attention to detail.
  • Conscientious and team-oriented individual.
  • Honesty, integrity, and a positive attitude.

What We Offer:

  • Competitive hourly rate.
  • Bonuses and incentives.
  • Medical, prescription, dental, and vision insurance.
  • Disability and term life insurance.
  • Matching 401(k) benefits.
  • On-going training and development opportunities.
  • Paid holidays and time off.

Language: English (en-US)