Operations Manager

2 weeks ago

Irving, Texas, United States Sterling Personnel Full time
General Manager Job Description

We are seeking a highly skilled and experienced General Manager to lead our Dallas and Reno wholesale and service facilities. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our air filtration service company, ensuring the successful and timely completion of assigned duties, and driving continuous improvement processes.

Key Responsibilities:
  • Manage and oversee the day-to-day operations of the branch, including staffing, sales, operations, warehouse management, customer service, human resources, safety, and ensure successful and timely completion of assigned duties of all personnel.
  • Maintain and grow sales, review/edit, credits, negative inventory, damage inventory, and cash reconciliations, and communicate regularly with branch customer base to establish and maintain strong relationships.
  • Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team, and within the region.
  • Effectively coach, counsel, and hold employees accountable, collaborate with Human Resources regarding disciplinary actions, and develop plans for increased branch profitability/productivity.
  • Process purchase orders, research low stock and receivables, and process branch payables, audit cash drawers and truck metrics, and remain current with warranty processing and follow up quickly on rejections.
  • Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
  • Maintain inventory accuracy and adequate levels by staying current with cycle counts and physical inventories and keeping dead stock at a minimum while meeting delivery and service expectations of all branch customers.
  • Review P&L, hold safety meetings, security reports, and maintain facility, and complete all tasks on the Branch Manager's monthly/daily checklist of standard work.
  • Oversee branch and warehouse appearance, housekeeping, maintenance, and repair, and maintain a working knowledge of company's benefits and employee handbook policies.
  • Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform, and may work outside regular working hours in case of emergencies within the branch as required.
Requirements:
  • Must have run similar P&L for operation minimum $20M in revenue, 20 employees.
  • Experience in customer-facing sales as well as sales to government, universities, independent school districts, contractors.
  • Inventory management.
  • ERP experience in Oracle preferred or similar (SAP, JDA etc).
  • Strong communication, leadership skill set.
  • Be a team player.
  • Multi-site operations.
  • Six sigma, lean certification or experience.
  • Have extensive experience with computers (Microsoft Outlook, Excel, Word, etc).
  • CRM experience.

Pluses but not required:

  • Be a NAFA Certified Air Filter Specialist.
  • Be a NAFA Certified Technician.
  • Have worked for a filter manufacturer, distributor, wholesaler or contractor.
  • Undergraduate degree in business, operations, finance, engineering.
  • Possess knowledge of the air filtration industry.

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