Headend Operations Specialist

4 weeks ago

Dagsboro, Delaware, United States MediaCom Full time
Position:
Headend Operations Specialist

Company Overview:

Mediacom Communications has established itself as a leading provider in the telecommunications sector, serving a diverse range of customers across multiple states. Our commitment to innovation and quality service has allowed us to grow significantly since our inception.

We are dedicated to enhancing connectivity and providing superior digital solutions, including high-speed internet, advanced television services, and comprehensive home security options.


Role Summary:

The Headend Operations Specialist is primarily tasked with the upkeep, repair, and enhancement of our primary and secondary headend facilities, as well as associated infrastructure such as antennas and towers.

This role involves the reception, processing, and transmission of both analog and digital cable services, alongside high-speed internet and telephony tasks as assigned by the supervisor.


Benefits:

Joining our team comes with numerous advantages, including:

  • Company vehicle and fuel card
  • Comprehensive on-the-job training and rapid advancement opportunities
  • Provided tools, tablet, and mobile device
  • Health, vision, and dental coverage
  • Paid time off, including holidays and flexible vacation
  • 401K plan with a competitive company match
  • Incentives for performance and self-guided training
  • Employee discounts on available services
  • Educational assistance up to $5,000 annually for eligible employees
  • Uniforms and safety gear provided
  • Wellness initiatives for employees

Key Responsibilities:

The successful candidate will:

  • Execute all duties associated with the Broadband Specialist role.
  • Conduct regular maintenance and repairs on headend equipment, including processors, modulators, and satellite receivers.
  • Perform testing and alignment of all headend systems to ensure compliance with industry standards.
  • Implement design changes and service modifications as required.
  • Train and mentor junior staff as directed.
  • Maintain security protocols for all facilities and equipment.

Qualifications:

Candidates should possess:

  • A minimum of 8 years of experience in Cable Television or Telecommunications, with at least 3 years in a senior technician role.
  • A high school diploma or GED; an associate degree is preferred.
  • A valid driver's license and a clean driving record.
  • Strong communication skills, both verbal and written.
  • The ability to work in various weather conditions and at different heights.
  • Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements:

This position requires physical stamina, including the ability to handle heavy equipment and tools.


About Us:

Mediacom Communications is recognized for its commitment to diversity and inclusion, ensuring equal opportunities for all employees. We are proud to have received numerous accolades for our workplace culture and employee satisfaction.

Join us in our mission to connect communities and enhance lives through innovative technology and exceptional service.

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