Loan Servicing Coordinator I

2 weeks ago


Charlotte, North Carolina, United States Bank of America Full time

Loan Servicing Coordinator I

Location: Charlotte, North Carolina

Position Overview:

At Bank of America, we are driven by a unified mission to enhance financial well-being through meaningful connections. Our commitment to Responsible Growth is fundamental to our operations and our service to clients, colleagues, communities, and shareholders.

We prioritize creating an inclusive and diverse workplace for all employees. We seek individuals with varied backgrounds and experiences, investing significantly in our team members and their families by providing competitive benefits that support their overall well-being.

Bank of America values collaboration while also recognizing the importance of flexibility for our employees. We adopt a comprehensive approach to flexibility, tailored to the diverse roles within our organization.

Working at Bank of America offers a rewarding career with numerous opportunities for professional development, growth, and the chance to make a significant impact.

Key Responsibilities:

+ Act as the primary contact for designated Borrowers and Lenders/Investors regarding all servicing matters related to moderately complex loans.

+ Assist in onboarding new lenders prior to assignment activities.

+ Process trades within both Clear Par and LIQ systems for the assigned portfolio.

+ Ensure timely communication with Borrowers and Lenders to meet trading service level agreements (SLAs).

+ Monitor automation reports to guarantee accurate ticket completion in the System of Record.

+ Collaborate closely with the Quality Assurance team to address errors promptly.

Qualifications:

+ Minimum of 1 year of experience in loan servicing.

+ Strong attention to detail.

+ Excellent verbal and written communication abilities.

+ Proficient analytical and problem-solving skills.

+ Exceptional organizational capabilities.

+ Ability to work independently.

+ Advanced technical skills in Excel, SharePoint, and Access.

Essential Skills:

+ Adaptability

+ Attention to Detail

+ Data Collection and Entry

+ Written and Oral Communication

+ Analytical Thinking

+ Prioritization

+ Problem Solving

+ Information Organization

+ Customer and Client Focus

+ Data Quality Management

+ Quality Assurance

+ Relationship Building

+ Research

Education Requirement: High School Diploma / GED / Secondary School or equivalent work experience.

Shift: 1st shift (United States of America)

Hours Per Week: 40

Bank of America is committed to equal employment opportunities and affirms its policy to support and promote the concept of affirmative action, in accordance with all applicable laws.



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