Customer Service Coordinator

7 days ago


Kent, Washington, United States AtWork Group Full time

Job Description:

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries via various channels.
  • Communicate effectively with customers to resolve complaints and answer product-related questions.
  • Process orders, forms, applications, and requests efficiently.
  • Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with colleagues to provide seamless customer support.
  • Contribute to process improvements by providing feedback on the efficiency of the customer service process.

Requirements:

  • High school diploma or equivalent required.
  • Prior experience in customer support or a related field is preferred.
  • Able to work calmly under stress and maintain professionalism when dealing with upset customers.
  • Familiarity with computer systems and software.

About the Role:

This Customer Service Representative role involves handling customer inquiries, resolving issues, and providing exceptional support. The successful candidate will have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences. We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, along with opportunities for growth and development within our team.



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