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Customer Service Representative

2 months ago

Chicago, Illinois, United States Tailored Brands Inc Full time

RETAIL SALES CONSULTANT

Company: Tailored Brands Inc

Location: Chicago, Illinois

Department: Sales

Job Overview:

Join Tailored Brands Inc as a Retail Sales Consultant, where we are dedicated to fostering an environment that encourages professional growth, recognition, and a healthy work-life balance. Our company has a rich history of offering customers a diverse range of brand name and designer clothing, footwear, and accessories at significantly reduced prices.

Key Responsibilities:

  • Deliver exceptional customer service by welcoming each customer, addressing inquiries, and assisting with product selections.
  • Ensure that the sales floor in your designated area is well-stocked and adheres to merchandising standards regarding color, size, and category.
  • Accurately process all customer transactions, including purchases, exchanges, store credits, and returns, following established procedures.
  • Engage with customers using suggestive selling techniques to enhance their shopping experience and make informed product recommendations.
  • Maintain up-to-date knowledge of product information, current promotions, and advertising initiatives.
  • Assist in overseeing the fitting room areas, ensuring merchandise is returned to the sales floor as necessary.

Qualifications:

  • Strong communication, customer service, and organizational abilities.
  • Physical capability to lift and handle merchandise weighing up to 50 pounds, climb ladders, and remain active throughout the work shift.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Clear communication skills to interact effectively with both customers and team members.
  • Competence in completing all required documentation accurately as directed by management.

Work Environment:

This position involves a dynamic retail environment where customer interaction is key. We value teamwork and a positive attitude, contributing to a successful shopping experience for our customers.