Customer Service Coordinator for Parts Fulfillment
6 days ago
We are seeking a highly organized and detail-oriented Customer Service Coordinator to support our Sales and Customer Service departments. This role is ideal for individuals who thrive in fast-paced environments, prioritize excellent customer service, and excel at multitasking.
The successful candidate will embody Mikron's core values of excellence, quality service, positive behavior, commitment, and accountability. As part of our team, you will be responsible for providing comprehensive support to customers, quoting and processing purchase orders, and collaborating with internal departments to meet customer needs.
Key Responsibilities:
- Process customer requests and purchases, ensuring timely communication and updates.
- Quote and process purchase orders efficiently, taking into account cost and delivery requirements.
- Collaborate with internal departments to ensure seamless customer support and resolve issues promptly.
- Communicate effectively with customers via email, phone calls, or Salesforce, maintaining a professional demeanor at all times.
- Support emergency down situations by locating parts and expediting shipping as needed.
- Request and evaluate quotations from suppliers, prioritizing cost-effectiveness and timely delivery.
- Prepare purchase orders and quotes accurately, adhering to company guidelines.
- Attend team meetings to understand priorities and contribute to a collaborative work environment.
To succeed in this role, you should possess:
- A High School Diploma or equivalent.
- At least one year of relevant work experience in customer service, preferably in an industrial or manufacturing setting.
- Strong problem-solving skills, attention to detail, and organizational abilities.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues.
- Initiative to learn and adapt to new processes, technologies, and industry trends.
- Proficiency in basic Microsoft Office tools (Outlook, Word, PowerPoint) and advanced Excel spreadsheet experience.
- Working knowledge of ERP systems, with the ability to learn and implement new software as required.
Mikron offers a comprehensive benefits package, including:
- Short-term disability, long-term disability, life insurance & AD&D.
- 401k with matching up to 5%, immediately vested.
- Tuition and continuing education reimbursement.
- Professional growth opportunities, enabling you to develop new skills and advance your career.
This role requires working on weekdays, Monday through Friday, with a flexible schedule of 4-5 hours per day. Start times may vary between 7-10am, depending on business needs.
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