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IT Application Support Specialist
2 months ago
Job Overview
Position: IT Application Customer Support Specialist (Hybrid)
Boeing, a leader in aerospace and defense, is seeking a dedicated IT Application Customer Support Specialist. With a legacy of over 30 years in the industry, we pride ourselves on our commitment to providing innovative logistics information systems. Our culture combines the extensive resources of a global leader with the close-knit atmosphere of a family-oriented business.
Our team, comprising over 500 professionals worldwide, delivers high-quality, cost-effective IT and business intelligence solutions to a diverse clientele, including defense, commercial, and government sectors.
Key Responsibilities:
- Develop expertise in the GOLDesp application and various functional areas.
- Act as a Level 1 help desk, addressing customer inquiries through multiple channels.
- Provide both functional and technical support for our products.
- Utilize Salesforce for managing and documenting customer support cases.
- Research and create detailed test cases to identify internal software issues.
- Conduct training sessions for customers on business and functional processes related to the software.
- Collaborate with other teams to determine appropriate solutions and escalate issues as necessary.
- Perform additional duties as assigned.
This hybrid position requires some onsite work, as determined by the hiring team.
Basic Qualifications:
- Strong team player with collaborative skills.
- Excellent analytical, communication, and problem-solving abilities.
- Ability to think quickly and complete tasks efficiently.
- Organized and detail-oriented in task execution.
Preferred Qualifications:
- Experience with the GOLDesp application.
- Familiarity with aviation supply and MILS methodology.
- Background in aviation maintenance.
Education & Experience:
Typically requires a Bachelor’s degree and 3 or more years of related experience, or an equivalent combination of education and experience.
Additional Information:
This position is not eligible for relocation assistance. Boeing maintains a Drug-Free Workplace, and all applicants are subject to testing as per our policies.
We offer a competitive total rewards package, including base pay, variable compensation, and a variety of benefits such as health insurance, retirement savings plans, and paid time off. Pay is determined based on experience and qualifications, with a summary base pay range available.
Boeing is an Equal Opportunity Employer, and employment decisions are made without regard to protected characteristics.