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IT Application Support Specialist

2 months ago


San Diego, California, United States Boeing Full time

Job Overview

Position: IT Application Customer Support Specialist (Hybrid)

Boeing, a leader in aerospace and defense, is seeking a dedicated IT Application Customer Support Specialist. With a legacy of over 30 years in the industry, we pride ourselves on our commitment to providing innovative logistics information systems. Our culture combines the extensive resources of a global leader with the close-knit atmosphere of a family-oriented business.

Our team, comprising over 500 professionals worldwide, delivers high-quality, cost-effective IT and business intelligence solutions to a diverse clientele, including defense, commercial, and government sectors.

Key Responsibilities:

  • Develop expertise in the GOLDesp application and various functional areas.
  • Act as a Level 1 help desk, addressing customer inquiries through multiple channels.
  • Provide both functional and technical support for our products.
  • Utilize Salesforce for managing and documenting customer support cases.
  • Research and create detailed test cases to identify internal software issues.
  • Conduct training sessions for customers on business and functional processes related to the software.
  • Collaborate with other teams to determine appropriate solutions and escalate issues as necessary.
  • Perform additional duties as assigned.

This hybrid position requires some onsite work, as determined by the hiring team.

Basic Qualifications:

  • Strong team player with collaborative skills.
  • Excellent analytical, communication, and problem-solving abilities.
  • Ability to think quickly and complete tasks efficiently.
  • Organized and detail-oriented in task execution.

Preferred Qualifications:

  • Experience with the GOLDesp application.
  • Familiarity with aviation supply and MILS methodology.
  • Background in aviation maintenance.

Education & Experience:

Typically requires a Bachelor’s degree and 3 or more years of related experience, or an equivalent combination of education and experience.

Additional Information:

This position is not eligible for relocation assistance. Boeing maintains a Drug-Free Workplace, and all applicants are subject to testing as per our policies.

We offer a competitive total rewards package, including base pay, variable compensation, and a variety of benefits such as health insurance, retirement savings plans, and paid time off. Pay is determined based on experience and qualifications, with a summary base pay range available.

Boeing is an Equal Opportunity Employer, and employment decisions are made without regard to protected characteristics.