Clinical Coordinator

Job Title: Clinical Coordinator

Community Behavioral Health (CBH) is seeking a highly skilled Clinical Coordinator to join our team. As a Clinical Coordinator, you will play a critical role in directing the daily operations of our clinical teams, ensuring that our standards of care and practices are delivered in accordance with state regulation guidelines.

Key Responsibilities:

• Team Leadership: Build and maintain a strong functional team through effective recruiting, training, performance management, coaching, team building, and succession planning.
• Policy Development: Create policy and protocols to help the Clinical Department function effectively.
• Clinical Quality Auditing: Perform and oversee clinical quality auditing and feedback.
• Productivity Monitoring: Monitor productivity and ensure that standards are being met.
• Supervision: Provide regular supervision and documentation of supervision consistent with standards in the field.
• Collaboration: Participate in internal and external meetings to develop, monitor, and analyze services and resources to ensure they effectively and efficiently meet the needs of members.
• Community Engagement: Ensure that Clinical Care Managers have ease of access to provider sites to conduct work with members, families, and providers.
• Clinical Supervision: Accompany Clinical Care Managers and Clinical Supervisors to community between 10 and 15% of work time to provide ongoing clinical supervision and feedback.
• Clinical Consultation: Meet with staff to provide clinical consultation on cases.
• High-Risk Member Support: Work with Physician Advisors to ensure appropriate consultation for high-risk members.
• Crisis Management: Anticipate and manage response of crisis situations.
• Interdepartmental Collaboration: Work closely with Clinical Care Management Coordinators of other teams to facilitate consistent longitudinal care management.
• Quality Improvement: Work collaboratively with the Quality Management Department to identify key indicators of provider stability and ensure monitoring and action to rectify any concerns.
• Interdepartmental Efficiency: Maintain collaboration with other CBH departments to ensure intradepartmental efficiencies.
• Communication: Ensure interdisciplinary communication of critical member and provider-related information.
• Data Analysis: Obtain and review data relevant to members served by the team, clinical operations, and staff monitoring to guide interventions.
• Evidence-Based Practices: Ensure that direct reports have adequate knowledge of evidence-based practices and which evidence-based practices are offered by providers in network; make certain that evidence-based practices are routinely discussed in supervision between Clinical Supervisors and Clinical Care Managers.
• Data-Driven Decision Making: Utilize data-driven decision making.
• Customer Service: Model and require exceptional customer service in work with members and providers.
• On-Call Duties: Perform on-call duties as instructed.
• Additional Responsibilities: Perform other duties as assigned.

Team-Specific Responsibilities:

• Program Development: Develop and oversee operations of the clinical specialty programs.
• Care Management Approach: Continues to develop and design care management and longitudinal care coordination approach for the team and considers opportunities for expansion and growth.
• Provider Relationships: Builds relationships with behavioral and physical health providers to develop protocols for communication and collaboration.
• System Partnerships: Collaborates with other system partners (i.e., Community-Based Organizations, PH-MCOs, DBHIDS) to address member's Whole Person-Centered Care based on evidence-based practices.
• Strategic Interventions: Focus on strategic targeted interventions designed to decrease readmissions and service utilization.
• Data-Driven Interventions: Uses data to identify members and cohorts with specific or increased community-based behavioral health needs and develops protocols to ensure members are connected with appropriate supports, including Evidence-Based Practices (EBPs) when possible.
• Integrated Care Coordination: Collaborate closely with the Integrated Care Plan (ICP) team, as well as other teams throughout the department to promote whole-person integrated care coordination.

Position Requirements:

• Education: Master's degree in Social Work or related field.
• License/Certification: License preferred; progress towards licensure within an agreed-upon time frame as a condition of continued employment. PA Child Abuse Clearance required.
• Relevant Work Experience: Minimum of 3 years of post-graduate experience with a minimum of 1 year of supervisory experience.

Skills:

• Verbal and Written Communication: Strong verbal and written communication and presentation skills.
• Utilization Reports: Able to read, analyze, and interpret utilization reports.
• Mental Health and Substance Abuse Services: Understanding of mental health and substance abuse services or interventions.
• Problem-Solving Skills: Strong problem-solving skills.
• MS Office Proficiency: Proficient in MS Office and able to type at least 20 words per minute.
• Teamwork: Able to work collaboratively in team settings.
• Organizational Skills: Strong organizational skills.
• HIPAA Compliance: Compliant with HIPAA regulations.
• Clinical Skills: Strong clinical skills.
• Clinical Supervision: Ability to provide clinical supervision related to complex clinical presentation of member.
• Critical Thinking and Problem-Solving: Critical thinking and clinical problem-solving abilities.

Leadership Competencies:

• Strategic Thinking: Understand and integrate the long-term vision of CBH and focus current activities on what is critical to achieve future success, including formulating objectives/priorities and developing and implementing breakthrough ideas.
• Leadership: Effectively manage and guide efforts to address challenges and drive continuous improvement for CBH's programs, services, and processes. Develop and implement effective strategies and appropriate interpersonal styles to influence and guide others.
• Employee Development: Recognize and promote the necessity to hire, assess, develop, and retain high-quality talent. Acknowledge strengths and weaknesses in team members through an ongoing performance management process that provides timely feedback to help them develop and enhance performance.

Work Conditions:

• Travel Requirements: Requires ability to travel, including out-of-state and overnight, as needed.
• Physical Demands: Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling, and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Computer and Office Equipment: Ability to utilize computers and office equipment to complete daily work responsibilities.
• Work Environment: Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
• Adaptability: Must be able to adapt to continuous changes/demands of the job.

Philadelphia Residency Requirement:

• Residency Requirement: The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

Equal Employment Opportunity:

• Equal Opportunity Employer: We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• Accommodation Process: CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• Accommodation Request: If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov

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