Housekeeping Lead

5 days ago


Evanston, Illinois, United States TouchPoint Full time
Housekeeper Lead Job Summary

TouchPoint is seeking a highly skilled and experienced Housekeeper Lead to join our team. As a Housekeeper Lead, you will be responsible for supervising, training, and inspecting the performance of assigned housekeeping staff to ensure all procedures are completed to unit standards.

Key Responsibilities:
  • Provide quality service to customers by providing one-on-one attention to detail.
  • Ensure assigned staff have reported to work and clocked in properly; documents late or absent employees.
  • Resolve internal/external guest complaints to ensure guest satisfaction.
  • Document call offs, and replaces for any shift.
  • Coordinate assigned staff breaks.
  • Prepare and distribute assignment sheets to staff and reviews priorities.
  • Assign designated keys, radios, and beepers to assigned staff. Maintains accurate record of such assignments and ensure security of keys.
  • Checks all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems. Instructs designated personnel to correct deficiencies.
  • Inspect areas to confirm cleaning standards have been met.
  • Assists staff to ensure highest standards of cleanliness and service.
  • Conducts staff training as assigned.
  • Contributes to the team; exhibits professionalism with customers, fellow employees, and others.
Benefits:
  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

TouchPoint maintains a drug-free workplace.

About Compass Group: Achieving leadership in the foodservice industry



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