Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Clark Holdings Inc. / Tim Hortons in Williamsville, NY. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for all guests, and maintaining a clean and inviting store environment.
The ideal candidate will have excellent communication skills, a friendly and welcoming attitude, and the ability to work effectively in a fast-paced environment. In this role, you will have the opportunity to develop your skills and knowledge in customer service, food preparation, and restaurant operations.
Responsibilities:
- Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
- Maintain a clean and organized store environment, including the dining room, parking lot, and drive-thru area.
- Prepare high-quality food and beverages according to company standards.
- Process orders accurately and efficiently, using a headset for order processing at the drive-thru.
Requirements:
- High school diploma or equivalent required.
- Excellent customer service skills with a friendly and welcoming attitude.
- Ability to work effectively in a fast-paced environment.
- Strong communication and interpersonal skills.
Working Conditions:
- Frequent reaching and manual dexterity.
- Continuous standing on tiled surfaces.
- Exposure to cold and high heat temperatures.
Compensation:
Estimated salary: $15-$18 per hour, depending on experience and qualifications.
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