Lead Server

**Job Summary**

We are seeking a highly motivated and experienced Lead Server to join our team at Spare Time Entertainment. As a Lead Server, you will be responsible for providing exceptional customer service, leading a team of servers, and ensuring a seamless dining experience for our guests.

**Key Responsibilities:**

• Plan and conduct training for new teammates and continued education for the veteran team.
• Supervise servers to ensure compliance and share praise or concerns to reporting managers.
• Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.).
• Serve guests utilizing Spare Time Entertainments Steps of Service.
• Demonstrate knowledge of the menu, with the ability to make suggestions.
• Promote knowledge of the locations features and upcoming events.
• Patrold assigned section to respond to guests needs and take action to correct any problems.
• Assist other servers handle guest complaints.
• Always review guests identification and monitors alcohol consumption, adhering strictly to the Spare Time Entertainment Policy, state policy and law.
• Help with food preparation, when necessary.
• Adhere to all food safety and quality regulations.
• Assist with waste control.
• Confidently operate the POS System making accurate transactions while ringing orders, providing guests their bill, collecting payments, and making change.
• Provide all required complimentary shift paperwork with settlement in a consistent and organized manner.
• Complete shift opening and closing duties.
• Observe and assist in preparing unoccupied tables for guests by wiping surface top, removing debris, and ensure seats are clean and orderly.
• Maintain clean equipment and working areas by following the restaurants preventative maintenance programs and in accordance with Local, State, and Federal Health Department Codes.
• Keep products and areas organized and restocked as needed.
• Communicate any inventory shortages to supervisor.
• Maintain current certifications required by State and those offered by Spare Time Entertainment.
• Report all company violations to management.
• Other duties as assigned.

**Requirements:**

• High school diploma preferred.
• 2+ years of previous waitstaff experience preferred in comparable field.
• SERVSafe and/or TIPS certification preferred or required if mandated by the state.