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IT Support Specialist

2 months ago

Low Moor, Iowa, United States NovaWorks Solutions Full time
About the Role:

We are seeking a highly skilled and motivated IT Support Specialist to join our team at NovaWorks Solutions. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support to employees for any IT-related issues or concerns.
  • System Administration: Manage user accounts, access rights, and permissions in various IT systems and applications.
  • Network Monitoring: Monitor and maintain our network infrastructure, identifying and addressing any errors or security vulnerabilities.
  • Hardware and Software Support: Install, configure, and maintain laptops, mobile devices, operating systems, applications, and accessories.
  • Training and Documentation: Develop and deliver training programs to employees on the secure use of IT resources and applications, as well as provide technical documentation and guides.
Requirements:
  • Education: Completed education in IT or a related field.
  • Experience: At least 1-2 years of professional experience in a similar role.