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Clinical Services Manager
2 months ago
Position Overview:
At Hospital for Special Surgery, we believe that how you move is fundamental to your well-being.
Our commitment to excellence drives us to seek outstanding talent who resonate with our unique culture and are eager to explore the vast opportunities for professional growth and achievement.
As a leader in orthopedic and rheumatologic care, we are proud to be recognized among the top hospitals by U.S. News & World Report.
HSS is honored to have received the Magnet Award for Nursing Excellence, being the first hospital in New York City to achieve this prestigious recognition.
Whether you are at the beginning of your career or a seasoned professional, HSS offers an innovative, supportive, and inclusive environment.
Collaborating with colleagues who are passionate about their work, you will contribute to our transformative journey across the organization.
Reporting to the Director of Operations/Regional Director, the Clinical Services Manager is accountable for overseeing the clinical operations of designated outpatient facilities.
The Clinical Services Manager directly leads the clinical support personnel (RNs, LPNs, MAs, and PCAs), including responsibilities for recruitment, onboarding, scheduling, and performance evaluations.
Key outpatient clinical duties involve establishing goals and objectives aligned with HSS strategic initiatives, as well as planning, organizing, directing, and monitoring clinical functions.
The Clinical Services Manager is well-versed in the Magnet Program, its culture, and nursing principles, advocating for nursing excellence and the integration of Magnet standards within the organizational framework.
This role is essential in promoting a culture of inclusivity and excellence, which is vital for maintaining operational efficiency and embodying the principles of a High Reliability Organization (HRO).
By prioritizing safety, quality, and adaptability, the Manager fosters an environment where exceptional patient-centered care and strong interprofessional teamwork are paramount.
Additionally, this position supports alignment between leadership and frontline staff, ensuring optimal patient flow, safety, and a collaborative atmosphere where every team member feels valued and heard.
Through effective resource management and a dedicated focus on improving patient outcomes, the Clinical Services Manager plays a crucial role in nurturing a supportive healthcare team.
Key Responsibilities:
Strategic Alignment:
Develop and align departmental goals with the hospital's strategic objectives.
Innovation:
Challenge existing practices and advocate for new initiatives that enhance organizational value. Act as a Change Facilitator.
Fiscal Management:
Manage resources efficiently and implement cost management strategies for clinical supplies. Collaborate with the Director to create and oversee the operating budget.
Service Excellence:
Uphold the highest standards of service for patients, families, visitors, physicians, and other hospital departments.
Corporate Compliance:
Ensure adherence to all relevant regulatory requirements and standards, including the Code of Conduct and Standards of Care.
Guarantee timely completion of evaluations and mandatory training for all staff under your supervision.
Commitment to Quality & Continuous Improvement:Implement best practice standards and redesign processes to ensure optimal care and service for our patients.
Critical Thinking:
Assess problems, issues, and opportunities. Make systematic and logical decisions that align with the organization's mission, vision, values, and goals.
Project Management:
Develop and execute projects using a structured approach to translate work plans into actionable steps and measurable results.
Prioritizing & Delegating:
Regularly evaluate priorities and competing demands, adjusting time and resource allocation, and delegating effectively to enhance efficiency.
Talent Identification:
Attract and select exceptional staff from diverse backgrounds to fulfill organizational needs.
Employee Engagement:
Utilize the performance management cycle to foster a work environment conducive to high levels of employee engagement.
Team Leadership:
Provide guidance, mentorship, and professional development to staff, promoting a team-centered approach to achieve departmental goals.
Communication & Collaboration:
Ensure timely and transparent communication with team members, fostering collaboration across departments to enhance workflows and patient care.
Positive Role Model:
Inspire enthusiasm and commitment to excellence by consistently demonstrating high ethical and professional standards.
Qualifications:
Minimum Qualifications
Bachelor of Science in Nursing (BSN) required; Master's degree preferred or currently enrolled.
Current RN License & Registration in the applicable state.
Certification in a recognized specialty by ANCC (e.g., NE-BC, AMB-BC, or ONC).
BLS certification required.
Experience
A minimum of 3 years of nursing experience with progressive leadership responsibilities.
Familiarity with Epic systems to support operational and clinical functions is strongly preferred.
Exceptional communication skills—oral, written, and presentation—combined with the ability to mentor and collaborate within high-functioning teams.
Ability to manage multiple projects and priorities simultaneously.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Teams.
Other Requirements:
#LI-TA1
Compensation Range:
USD $(phone number removed)/Yr.
Compensation Range - Maximum:
USD $(phone number removed)/Yr.
